Black Friday Sale! Save up to 50% off!

video Poster image issue

adrian_peters
4 Posts
adrian_peters posted this 18 May 2024
Ask a Question

I can no longer add poster images to my videos as when i add poster images they become tiled background images instead sitting behind the video and the video ends up loading on top.

My whole site is now effected by this so if i try to edit poster images on videos on all my pages they suffer from this issue

Feels like a Nicepage has corrupted something and there's no going back

I can no longer add poster images to my videos as when i add poster images they become tiled background images instead sitting behind the video and the video ends up loading on top. My whole site is now effected by this so if i try to edit poster images on videos on all my pages they suffer from this issue Feels like a Nicepage has corrupted something and there's no going back
Vote to pay developers attention to this features or issue.
6 Replies
Order By: Standard | Newest
adrian_peters
4 Posts
adrian_peters posted this 18 May 2024

Actually this issue is effecting fresh sites i import too. I can remove poster images from videos i already added them to in the past using the remove button but can no longer add them again. It lets me add an image when i use the add poster button then just adds it to the background and doesn't recognise there is a poster image there as the remove button is not visible just claims i can add a poster image again.

Actually this issue is effecting fresh sites i import too. I can remove poster images from videos i already added them to in the past using the remove button but can no longer add them again. It lets me add an image when i use the add poster button then just adds it to the background and doesn't recognise there is a poster image there as the remove button is not visible just claims i can add a poster image again.
Support Team
Support Team posted this 20 May 2024

Hi, Adrian,

We are sorry for the delay.

For a better understanding, could you please record a short video demonstrating your issue? Thank you.
...................................................
Sincerely,
Paul C.
Nicepage Support Team

Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1
Follow us on Facebook: http://facebook.com/nicepageapp

Hi, Adrian, We are sorry for the delay. For a better understanding, could you please record a short video demonstrating your issue? Thank you. ................................................... Sincerely, Paul C. Nicepage Support Team Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1 Follow us on Facebook: http://facebook.com/nicepageapp
adrian_peters
4 Posts
adrian_peters posted this 20 May 2024

This problem was solved by uninstalling nicepage and reinstalling

This problem was solved by uninstalling nicepage and reinstalling
Support Team
Support Team posted this 20 May 2024

Hi,

OK, please let us know if you need our further help!
...................................................
Sincerely,
Paul C.
Nicepage Support Team

Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1
Follow us on Facebook: http://facebook.com/nicepageapp

Hi, OK, please let us know if you need our further help! ................................................... Sincerely, Paul C. Nicepage Support Team Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1 Follow us on Facebook: http://facebook.com/nicepageapp
zullisys
1 Posts
zullisys posted this 23 August 2024

Actually this issue is effecting fresh sites i import too. I can remove poster images from videos i already added them to in the past using the remove button but can no longer add them again. It lets me add an image when i use the add poster button then just adds it to the background and doesn't recognise there is a poster image there as the remove button is not visible just claims i can add a poster image again.

This is my problem also, version 5.21.3. I tried reinstalling; no luck.
The last time it was working properly was August 5th, and those pages still render with poster.

> Actually this issue is effecting fresh sites i import too. I can remove poster images from videos i already added them to in the past using the remove button but can no longer add them again. It lets me add an image when i use the add poster button then just adds it to the background and doesn't recognise there is a poster image there as the remove button is not visible just claims i can add a poster image again. This is my problem also, version 5.21.3. I tried reinstalling; no luck. The last time it was working properly was August 5th, and those pages still render with poster.

Last edited 23 August 2024 by zullisys

Support Team
Support Team posted this 23 August 2024

Hi, zullisys,

Could you please create a separate private topic with attached screenshots and the provided URL of your website? Thank you.
...................................................
Sincerely,
Paul C.
Nicepage Support Team

Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1
Follow us on Facebook: http://facebook.com/nicepageapp

Hi, *zullisys*, Could you please create a separate private topic with attached screenshots and the provided URL of your website? Thank you. ................................................... Sincerely, Paul C. Nicepage Support Team Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1 Follow us on Facebook: http://facebook.com/nicepageapp
You must log in or register to leave comments

Company
Product
Themes & Templates
Nicepage
Web Design