URGENT: problem with form

matteocanzio
5 Posts
matteocanzio posted this 12 March 2024
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Hello,
I am writing to bring to your attention an issue that has arisen with our website's contact forms in recent days. We have been experiencing significant problems with all the contact forms embedded within each page.

Specifically, upon attempting to submit the form data, users encounter the following message: "Unable to send your message. Please fix errors then try again."

This issue is causing inconvenience to our website visitors and is hindering our ability to receive important communications. As such, we kindly request your prompt attention to resolve this matter.

Could you please investigate the problem and provide us with any necessary guidance or solutions to rectify it? Your assistance in resolving this issue would be greatly appreciated.

Thank you for your attention to this matter. I look forward to hearing from you soon.

Warm regards

Matteo Canzio
email: matteocanzio@gmail.com

Hello, I am writing to bring to your attention an issue that has arisen with our website's contact forms in recent days. We have been experiencing significant problems with all the contact forms embedded within each page. Specifically, upon attempting to submit the form data, users encounter the following message: "Unable to send your message. Please fix errors then try again." This issue is causing inconvenience to our website visitors and is hindering our ability to receive important communications. As such, we kindly request your prompt attention to resolve this matter. Could you please investigate the problem and provide us with any necessary guidance or solutions to rectify it? Your assistance in resolving this issue would be greatly appreciated. Thank you for your attention to this matter. I look forward to hearing from you soon. Warm regards Matteo Canzio email: matteocanzio@gmail.com
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Support Team
Support Team posted this 13 March 2024

Hello Matteo,

Thanks for reaching out to us

Kindly elaborate more on that. What website and what submit option are you using? Please provide the link to your website and specify the pages where contact form is not working.
...................................................
Sincerely,
Ahmad.
Nicepage Support Team

Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1
Follow us on Facebook: http://facebook.com/nicepageapp

Hello Matteo, Thanks for reaching out to us Kindly elaborate more on that. What website and what submit option are you using? Please provide the link to your website and specify the pages where contact form is not working. ................................................... Sincerely, Ahmad. Nicepage Support Team Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1 Follow us on Facebook: http://facebook.com/nicepageapp
info53412
2 Posts
info53412 posted this 13 March 2024

I am experiencing the same issue on all the pages I have designed with Nicepage. The technical support has informed me that they are working on resolving the issue, and it will be addressed in a future update. I hope it happens soon, as the latest update from yesterday did not fix the problem.

I am experiencing the same issue on all the pages I have designed with Nicepage. The technical support has informed me that they are working on resolving the issue, and it will be addressed in a future update. I hope it happens soon, as the latest update from yesterday did not fix the problem.
matteocanzio
5 Posts
matteocanzio posted this 13 March 2024

Hello Matteo,

Thanks for reaching out to us

Kindly elaborate more on that. What website and what submit option are you using? Please provide the link to your website and specify the pages where contact form is not working.
...................................................
Sincerely,
Ahmad.
Nicepage Support Team

Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1
Follow us on Facebook: http://facebook.com/nicepageapp
Good morning, thanks for the quick response.
However, I believe it is related to the latest update, and in fact, in addition to the malfunction of all the forms on all the pages, I also found changes independent of the graphic point of view (formats and colors). I sincerely hope for your help.
This is a my website:
https://www.mypartyevents.it/

> Hello Matteo, > > Thanks for reaching out to us > > Kindly elaborate more on that. What website and what submit option are you using? Please provide the link to your website and specify the pages where contact form is not working. > ................................................... > Sincerely, > Ahmad. > Nicepage Support Team > > Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1 > Follow us on Facebook: http://facebook.com/nicepageapp Good morning, thanks for the quick response. However, I believe it is related to the latest update, and in fact, in addition to the malfunction of all the forms on all the pages, I also found changes independent of the graphic point of view (formats and colors). I sincerely hope for your help. This is a my website: https://www.mypartyevents.it/
Support Team
Support Team posted this 14 March 2024

Hello Matteo,

Did you update your website with the latest update?

Please specify if you still need our attention to your case. We were able to follow the link provided above and test your Contact Form; it seems that the messages have been sent.

19rtyg.png
10r0gf.png

in addition to the malfunction of all the forms on all the pages, I also found changes independent of the graphic point of view (formats and colors). I sincerely hope for your help.

Please elaborate more on that and preferably create a separate ticket for this.
...................................................
Sincerely,
Ahmad.
Nicepage Support Team

Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1
Follow us on Facebook: http://facebook.com/nicepageapp

Hello Matteo, Did you update your website with the latest update? Please specify if you still need our attention to your case. We were able to follow the link provided above and test your Contact Form; it seems that the messages have been sent. !19rtyg.png! !10r0gf.png! >in addition to the malfunction of all the forms on all the pages, I also found changes independent of the graphic point of view (formats and colors). I sincerely hope for your help. Please elaborate more on that and preferably create a separate ticket for this. ................................................... Sincerely, Ahmad. Nicepage Support Team Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1 Follow us on Facebook: http://facebook.com/nicepageapp
19rtyg.png
10r0gf.png
matteocanzio
5 Posts
matteocanzio posted this 15 March 2024

thanks for your assistance, I solved it myself by rebuilding all the forms and changing the destination email address (I created a new one). There is probably some problem with the previous email account that has been compromised in some way.

thanks for your assistance, I solved it myself by rebuilding all the forms and changing the destination email address (I created a new one). There is probably some problem with the previous email account that has been compromised in some way.
matteocanzio
5 Posts
matteocanzio posted this 15 March 2024

I am experiencing the same issue on all the pages I have designed with Nicepage. The technical support has informed me that they are working on resolving the issue, and it will be addressed in a future update. I hope it happens soon, as the latest update from yesterday did not fix the problem.

I solved it myself by rebuilding all the forms and changing the destination email address (I created a new one). There is probably some problem with the previous email account that has been compromised in some way

> I am experiencing the same issue on all the pages I have designed with Nicepage. The technical support has informed me that they are working on resolving the issue, and it will be addressed in a future update. I hope it happens soon, as the latest update from yesterday did not fix the problem. > I solved it myself by rebuilding all the forms and changing the destination email address (I created a new one). There is probably some problem with the previous email account that has been compromised in some way
Support Team
Support Team posted this 15 March 2024

Hello Matteo,

Great. We are glad that you were able to solve it.

Let us know if you require assistance

Thank you
...................................................
Sincerely,
Ahmad.
Nicepage Support Team

Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1
Follow us on Facebook: http://facebook.com/nicepageapp

Hello Matteo, Great. We are glad that you were able to solve it. Let us know if you require assistance Thank you ................................................... Sincerely, Ahmad. Nicepage Support Team Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1 Follow us on Facebook: http://facebook.com/nicepageapp
info53412
2 Posts
info53412 posted this 15 March 2024

I am experiencing the same issue on all the pages I have designed with Nicepage. The technical support has informed me that they are working on resolving the issue, and it will be addressed in a future update. I hope it happens soon, as the latest update from yesterday did not fix the problem.

I solved it myself by rebuilding all the forms and changing the destination email address (I created a new one). There is probably some problem with the previous email account that has been compromised in some way

I am going to try your solution, to see if my problem is also solved. At the moment, I have not been able to solve it. Thank you very much.

> > I am experiencing the same issue on all the pages I have designed with Nicepage. The technical support has informed me that they are working on resolving the issue, and it will be addressed in a future update. I hope it happens soon, as the latest update from yesterday did not fix the problem. > > > > I solved it myself by rebuilding all the forms and changing the destination email address (I created a new one). There is probably some problem with the previous email account that has been compromised in some way I am going to try your solution, to see if my problem is also solved. At the moment, I have not been able to solve it. Thank you very much.
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