Support Team
posted this
08 March 2024
Hello Jill,
When Facebook shows a 404 preview for a website link but clicking on it leads to the live site, it's often due to caching issues or a delay in Facebook's system updating its cache of the webpage.
Here are a few possible reasons why this issue might have started:
Facebook Cache Delay: Facebook caches website previews to improve performance. Sometimes, it takes time for Facebook to update its cache after changes are made to a website. If recent changes were made to your website, Facebook might still be using an outdated cache, resulting in a 404 preview.
Website Redirects: If your website uses redirects (e.g., from HTTP to HTTPS or from non-www to www version), there might be issues with how Facebook handles these redirects when generating the preview. This could lead to a 404 preview even though the live site is accessible, your screenshot was made with HTTP protocol when searching on Facebook.
Facebook Debugger Tool: You can use the Facebook Sharing Debugger tool (https://developers.facebook.com/tools/debug/) to force Facebook to update its cache for your website link. Enter your website URL in the debugger tool and click "Debug." This tool will fetch the latest information from your website and update Facebook's cache accordingly.
...................................................
Sincerely,
Anna.
Nicepage Support Team
Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1
Follow us on Facebook: http://facebook.com/nicepageapp
Hello Jill,
When Facebook shows a 404 preview for a website link but clicking on it leads to the live site, it's often due to caching issues or a delay in Facebook's system updating its cache of the webpage.
Here are a few possible reasons why this issue might have started:
Facebook Cache Delay: Facebook caches website previews to improve performance. Sometimes, it takes time for Facebook to update its cache after changes are made to a website. If recent changes were made to your website, Facebook might still be using an outdated cache, resulting in a 404 preview.
Website Redirects: If your website uses redirects (e.g., from HTTP to HTTPS or from non-www to www version), there might be issues with how Facebook handles these redirects when generating the preview. This could lead to a 404 preview even though the live site is accessible, your screenshot was made with HTTP protocol when searching on Facebook.
Facebook Debugger Tool: You can use the Facebook Sharing Debugger tool (https://developers.facebook.com/tools/debug/) to force Facebook to update its cache for your website link. Enter your website URL in the debugger tool and click "Debug." This tool will fetch the latest information from your website and update Facebook's cache accordingly.
...................................................
Sincerely,
Anna.
Nicepage Support Team
Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1
Follow us on Facebook: http://facebook.com/nicepageapp
