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Priority support for paying users Premium plan PRO

jiri.janak
2 Posts
jiri.janak posted this 18 February 2024
Report a bug

On 5.2.2024 I wrote to your support with more nicepage errors in Joomla. The next day you asked me to generate a project and access to the site, I sent this to you the same day. Since then I have no further response from you. I have already commented to you 3 times in the discussion. How is your priority support supposed to work? Why are you not communicating? You have released at least two versions since then, but my bugs have not been fixed.

On 5.2.2024 I wrote to your support with more nicepage errors in Joomla. The next day you asked me to generate a project and access to the site, I sent this to you the same day. Since then I have no further response from you. I have already commented to you 3 times in the discussion. How is your priority support supposed to work? Why are you not communicating? You have released at least two versions since then, but my bugs have not been fixed.
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Support Team
Support Team posted this 19 February 2024

Hello Jiří,

We sincerely apologize for the delayed response and understand your frustration. Please accept our sincerest apologies for any inconvenience this may have caused you.

We have experienced an unexpected delay due to your previous ticket having the wrong status in your internal system. We assure you that steps are being taken to prevent such delays in the future. Your feedback is invaluable to us, and we appreciate your patience and understanding as we work to resolve this matter.

Once again, I apologize for any inconvenience caused and thank you for bringing this to our attention.
We are now checking your issue and you will receive a response shortly.

...................................................
Sincerely,
Anna.
Nicepage Support Team

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Hello Jiří, We sincerely apologize for the delayed response and understand your frustration. Please accept our sincerest apologies for any inconvenience this may have caused you. We have experienced an unexpected delay due to your previous ticket having the wrong status in your internal system. We assure you that steps are being taken to prevent such delays in the future. Your feedback is invaluable to us, and we appreciate your patience and understanding as we work to resolve this matter. Once again, I apologize for any inconvenience caused and thank you for bringing this to our attention. We are now checking your issue and you will receive a response shortly. ................................................... Sincerely, Anna. Nicepage Support Team Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1 Follow us on Facebook: http://facebook.com/nicepageapp
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