Nicepage Desktop App not starting

kontakt27
165 Posts
kontakt27 posted this 08 January 2024
Report a bug

Hi, I wanted to start the Nicepage Desktop App on my Windows 11 PC. Unfortunately, it´s not starting. The only thing, what happens: yo can see the the word "Loading....".

I´ve disabled the Virus Protection, I made the restart of my PC. I even deleted the completed the Nicepage Desktop App and installed the newest version. Without access.

Even after waiting 10 minutes .... "Loading ....."

So I have to stop working .....
How can this problem be solved?

Rgeards,
Robert

Hi, I wanted to start the Nicepage Desktop App on my Windows 11 PC. Unfortunately, it´s not starting. The only thing, what happens: yo can see the the word "Loading....". I´ve disabled the Virus Protection, I made the restart of my PC. I even deleted the completed the Nicepage Desktop App and installed the newest version. Without access. Even after waiting 10 minutes .... "Loading ....." So I have to stop working ..... How can this problem be solved? Rgeards, Robert
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kontakt27
165 Posts
kontakt27 posted this 08 January 2024

Additional Information: Nicepage Desktop App ist starting three times in the Task Manager.

Additional Information: Nicepage Desktop App ist starting three times in the Task Manager.
MerlinAZ
2694 Posts
MerlinAZ posted this 08 January 2024

Reboot.
See if clicking the Nicepage logo on the top left of the screen helps when it says loading.

Reboot. See if clicking the Nicepage logo on the top left of the screen helps when it says loading.
Support Team
Support Team posted this 09 January 2024

Hello Robert,

While Nicepage is loading, close any other programs that might be using significant resources, especially resource-intensive software like video editors or games.
Right-click the Nicepage Desktop App shortcut and select "Run as administrator." This can sometimes resolve permission issues preventing the app from launching properly.
Make sure you're using the latest version of Nicepage.
https://nicepage.com/User/app/downloads

Don't hesitate to ask if you have any further questions or need more specific assistance!

...................................................
Sincerely,
George.
Nicepage Support Team

Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1
Follow us on Facebook: http://facebook.com/nicepageapp

Hello Robert, While Nicepage is loading, close any other programs that might be using significant resources, especially resource-intensive software like video editors or games. Right-click the Nicepage Desktop App shortcut and select "Run as administrator." This can sometimes resolve permission issues preventing the app from launching properly. Make sure you're using the latest version of Nicepage. https://nicepage.com/User/app/downloads Don't hesitate to ask if you have any further questions or need more specific assistance! ................................................... Sincerely, George. Nicepage Support Team Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1 Follow us on Facebook: http://facebook.com/nicepageapp
kontakt27
165 Posts
kontakt27 posted this 09 January 2024

Thanks for advice. I tried it, unfortunately without access

Thanks for advice. I tried it, unfortunately without access
Support Team
Support Team posted this 09 January 2024

Hello Robert,

Please tell us - during the reinstallation of Nicepage did your computer run into any error? And did you completely delete the previous version?
* Please note that we HIGHLY RECOMMEND to backup of all project files before any changes are made to Nicepage!

...................................................
Sincerely,
George.
Nicepage Support Team

Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1
Follow us on Facebook: http://facebook.com/nicepageapp

Hello Robert, Please tell us - during the reinstallation of Nicepage did your computer run into any error? And did you completely delete the previous version? * Please note that we HIGHLY RECOMMEND to backup of all project files before any changes are made to Nicepage! ................................................... Sincerely, George. Nicepage Support Team Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1 Follow us on Facebook: http://facebook.com/nicepageapp
kontakt27
165 Posts
kontakt27 posted this 09 January 2024

No errors. Yes, deinstalled via Programs and Features

No errors. Yes, deinstalled via Programs and Features
kontakt27
165 Posts
kontakt27 posted this 09 January 2024

I tried to start Nicepage as Administrator.
the window with "Loading ...." appears briefly and then closes immediately.

I tried to start Nicepage as Administrator. the window with "Loading ...." appears briefly and then closes immediately.
Support Team
Support Team posted this 10 January 2024

Hello Robert,

Please click the Nicepage icon during the Loading process and login into Nicepage after that.
It does work with Win 11.
Also, check your project's folder in the ...\Documents\Nicepage rename it, and reinstall the Nicepage Desktop app.
Please inform us about the results.

111.png

...................................................
Sincerely,
George.
Nicepage Support Team

Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1
Follow us on Facebook: http://facebook.com/nicepageapp

Hello Robert, Please click the Nicepage icon during the Loading process and login into Nicepage after that. It does work with Win 11. Also, check your project's folder in the **...\Documents\Nicepage** rename it, and reinstall the Nicepage Desktop app. Please inform us about the results. !111.png! ................................................... Sincerely, George. Nicepage Support Team Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1 Follow us on Facebook: http://facebook.com/nicepageapp
kontakt27
165 Posts
kontakt27 posted this 10 January 2024

Dear all,

after uninstalling and reinstalling for the third time, I was able to start the desktop version using the Nicepage logo at the top. Does not exactly inspire confidence ....

Thanks for all your help.

You can close this ticket.

Dear all, after uninstalling and reinstalling for the third time, I was able to start the desktop version using the Nicepage logo at the top. Does not exactly inspire confidence .... Thanks for all your help. You can close this ticket.
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