lack of customer support service

info.assopace
3 Posts
info.assopace posted this 20 December 2023
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I am truly sorry; I have subscribed for two years, thinking it could be helpful to me. However, my questions fall on deaf ears. As soon as I write and complain, I receive an apology message, but immediately after, when I present the problem, I only find silence. I believe the initial response is just an automated reply, and you don't actually have the ability to solve your customers' problems. I am seriously considering revoking my subscription due to the lack of implementation of the contract on your part. I am attempting to address a problem one last time; if a solution is not provided, I am forced to revoke the contract.

This my last question that no body answered:
Let's see if I can express step by step my issue, maybe I'll get an answer that could solve the problem. The software "Nicepage" automatically generates a markup schema. Is that correct? I understand that it's not possible to disable this function in Joomla. Is that correct?
So, if the answers are affirmative, a question arises: why doesn't the markup (of Nicepage) work correctly with the articles generated by Joomla?
Let me explain it better. If the Joomla-generated article includes "Full Article Image" through the "Images and Links" option in Joomla, then the Nicepage generates a syntax error in the script.
Excluding "Full Article Image," everything returns to normal.
Now, if I add my HTML page markup, I find myself with two sets of markup schemas in the page source.

Certainly, I must be doing something wrong. Because I believe the solution cannot be to exclude a convenient Joomla feature! There must be a solution, but what is it?

I am truly sorry; I have subscribed for two years, thinking it could be helpful to me. However, my questions fall on deaf ears. As soon as I write and complain, I receive an apology message, but immediately after, when I present the problem, I only find silence. I believe the initial response is just an automated reply, and you don't actually have the ability to solve your customers' problems. I am seriously considering revoking my subscription due to the lack of implementation of the contract on your part. I am attempting to address a problem one last time; if a solution is not provided, I am forced to revoke the contract. This my last question that no body answered: Let's see if I can express step by step my issue, maybe I'll get an answer that could solve the problem. The software "Nicepage" automatically generates a markup schema. Is that correct? I understand that it's not possible to disable this function in Joomla. Is that correct? So, if the answers are affirmative, a question arises: why doesn't the markup (of Nicepage) work correctly with the articles generated by Joomla? Let me explain it better. If the Joomla-generated article includes "Full Article Image" through the "Images and Links" option in Joomla, then the Nicepage generates a syntax error in the script. Excluding "Full Article Image," everything returns to normal. Now, if I add my HTML page markup, I find myself with two sets of markup schemas in the page source. Certainly, I must be doing something wrong. Because I believe the solution cannot be to exclude a convenient Joomla feature! There must be a solution, but what is it?
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Support Team
Support Team posted this 20 December 2023

Giovanna,

Please do not duplicate cases, we are sorry for the delays, however, we have been busy answering the Pro and Ultimate user cases, as those are prioritized.

We have prioritized your issues. Thank you for your patience!

...................................................
Sincerely,
Alan R.
Nicepage Support Team

Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1
Follow us on Facebook: http://facebook.com/nicepageapp

Giovanna, Please do not duplicate cases, we are sorry for the delays, however, we have been busy answering the Pro and Ultimate user cases, as those are prioritized. We have prioritized your issues. Thank you for your patience! ................................................... Sincerely, Alan R. Nicepage Support Team Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1 Follow us on Facebook: http://facebook.com/nicepageapp
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