Susan

Until support comes:
Your working folder is Documents\Nicepage. Put a copy of it in a safe place.
What issue happens when you try to open the app?
Screenshot?

The screen shot will be attached. It has been this way for two hours after I uninstalled and tried to reinstall the desktop version. This is the second time to uninstall and reinstall but can’t get past this screen. It isn’t even buffering.

Click on the Nicepage logo on the top left.
That sometimes works.

Thank you this got me in past that stuck page.

Hello Susan,

Thanks for using Nicepage.
Sorry for the late answer, it was a weekend day. Nice that you solved the problem already, if this problem again please take these steps

1. Make sure that you are running the latest version of Nicepage. Nicepage releases updates regularly to fix bugs and improve performance. You can check for updates by going to Help > Check for Updates.
2. Disable your antivirus software temporarily. Antivirus software can sometimes interfere with Nicepage. If you are still having trouble opening Nicepage after disabling your antivirus software, you can try whitelisting the Nicepage application.
3. Please click the Nicepage icon during the Loading process and log into Nicepage after that, sometimes this is helpful.

Please let us know if you have any further questions. The best wishes from Nicepage.
...................................................
Sincerely,
George.
Nicepage Support Team

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