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What happens to my site? I need urgent help!!!

juliancamilo2712
3 Posts
juliancamilo2712 posted this 02 December 2023
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I have some questions.

I made a premium site with a HOME and 5 subpages and hosted it on nicepage with the option in the website builder. That link is going to be presented to my university because that site is my graduation project.

The first question is, I bought the 69 dollar subscription, and it says that its active until november of next year, but I don't know if it will continue charging my card because I don't have any more money; I planned on cancelling it this week but I can´t find a way to do it. So I want to know if it will continue charging me money montlhy even though I don't want to.

The second question is: I need the site to be up until next year with all the pages intact, in case the university wants me to correct something on january. So I want to know how thw hosting works. ¿If I cancel my suscription my site dissapears? ¿The 6 pages become 5 because of the nonpremium terms? ¿How long can I continue using and downloading my site?

I need the upmost clarification on how everything works. I´m not a native english speaker so the clearer you are the better please. I need to know what to do.

I have some questions. I made a premium site with a HOME and 5 subpages and hosted it on nicepage with the option in the website builder. That link is going to be presented to my university because that site is my graduation project. The first question is, I bought the 69 dollar subscription, and it says that its active until november of next year, but I don't know if it will continue charging my card because I don't have any more money; I planned on cancelling it this week but I can´t find a way to do it. So I want to know if it will continue charging me money montlhy even though I don't want to. The second question is: I need the site to be up until next year with all the pages intact, in case the university wants me to correct something on january. So I want to know how thw hosting works. ¿If I cancel my suscription my site dissapears? ¿The 6 pages become 5 because of the nonpremium terms? ¿How long can I continue using and downloading my site? I need the upmost clarification on how everything works. I´m not a native english speaker so the clearer you are the better please. I need to know what to do.
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MerlinAZ
2775 Posts
MerlinAZ posted this 02 December 2023

The license fee covers the expense for a year until next November. You have until that date on the top of the Premium page to make sure it doesn’t renew if you don’t want it to.

The license fee covers the expense for a year until next November. You have until that date on the top of the Premium page to make sure it doesn’t renew if you don’t want it to.

Last edited 02 December 2023 by MerlinAZ

juliancamilo2712
3 Posts
juliancamilo2712 posted this 02 December 2023

I bought a subscription instead of a licence!! Is it still the same??

So if my subscription says that expires on november next year, it stays active until then and doesnt renew automatically?

And also can I still edit my premium sites until next november?

thanks for the fast answer!! :)

I bought a subscription instead of a licence!! Is it still the same?? So if my subscription says that expires on november next year, it stays active until then and doesnt renew automatically? And also can I still edit my premium sites until next november? thanks for the fast answer!! :)
juliancamilo2712
3 Posts
juliancamilo2712 posted this 02 December 2023

How can I make sure that it doesnt renew?? It makes the cancel option available? or just auto renews if i dont do something

How can I make sure that it doesnt renew?? It makes the cancel option available? or just auto renews if i dont do something
MerlinAZ
2775 Posts
Is Solution
MerlinAZ posted this 02 December 2023

With the subscription everything ends when the subscription ends.
It becomes the free Starter version.
You should make sure you don’t automatically auto renew, and support can help you with that.
But you have a year.
You can make changes until the expiration date.
If you want to be able to create sites after that and use your own hosting, have support change the subscription to a license since you would be able to use the final version before it expires indefinitely, but it’s probably a little more expensive.

With the subscription everything ends when the subscription ends. It becomes the free Starter version. You should make sure you don’t automatically auto renew, and support can help you with that. But you have a year. You can make changes until the expiration date. If you want to be able to create sites after that and use your own hosting, have support change the subscription to a license since you would be able to use the final version before it expires indefinitely, but it’s probably a little more expensive.

Last edited 02 December 2023 by MerlinAZ

god.of.programmers
1 Posts
god.of.programmers posted this 5 weeks ago

Subscription: Your subscription should not charge you again until November next year. If you want to cancel, check your account settings for the “Cancel Subscription” option, or contact Nicepage support.

I faced similar issues with my website, and I found helpful advice along the way.

Hosting: If you cancel, your site may be taken down after the subscription ends, and you could lose premium features. You can usually download your site while your subscription is active.
To ensure your site stays up for your university review, consider keeping your subscription until then.

Hope this helps!

Subscription: Your subscription should not charge you again until November next year. If you want to cancel, check your account settings for the “Cancel Subscription” option, or contact Nicepage support. I faced similar issues with my website, and I found helpful advice along the way. Hosting: If you cancel, your site may be taken down after the subscription ends, and you could lose premium features. You can usually download your site while your subscription is active. To ensure your site stays up for your university review, consider keeping your subscription until then. Hope this helps!

Last edited 4 weeks ago by Support Team

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