issue with installing updates on Joomla

paulinesplash
7 Posts
paulinesplash posted this 16 November 2023
Report a bug

Hi

Have been having difficulties with the auto installer ... hangs up on orange screen not all sites are affected

I am able to extract zip into tmp file and install successfully, but gives error message.

Have disengaged firewall before install

If you have any ideas let me know

Hi Have been having difficulties with the auto installer ... hangs up on orange screen not all sites are affected I am able to extract zip into tmp file and install successfully, but gives error message. Have disengaged firewall before install If you have any ideas let me know
auto-install-issues
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Support Team
Support Team posted this 16 November 2023

Hi, Pauline,

According to your screenshot, you receive warnings after installation of our extension. Warnings usually do not affect the work of the extension and website. Clarify please, do you have any issues with the Nicepage extension after installation?
...................................................
Sincerely,
Paul C.
Nicepage Support Team

Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1
Follow us on Facebook: http://facebook.com/nicepageapp

Hi, Pauline, According to your screenshot, you receive **warnings** after installation of our extension. Warnings usually do not affect the work of the extension and website. Clarify please, do you have any issues with the Nicepage extension after installation? ................................................... Sincerely, Paul C. Nicepage Support Team Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1 Follow us on Facebook: http://facebook.com/nicepageapp
paulinesplash
7 Posts
paulinesplash posted this 16 November 2023

When I auto install I get the orange screen that says error to install.

When I look in the cpanel file manager, there are failed install files and the zip file remaining in tmp

I delete the install folder, extract the zip into the tmp folder, then use extension install from folder

This successfuly installs template, but there is still a message about some root files not actioning

cheers

When I auto install I get the orange screen that says error to install. When I look in the cpanel file manager, there are failed install files and the zip file remaining in tmp I delete the install folder, extract the zip into the tmp folder, then use extension install from folder This successfuly installs template, but there is still a message about some root files not actioning cheers
Support Team
Support Team posted this 16 November 2023

Hi, Pauline,

Could you please describe to us the way you installed the extension step by step? We will try to reproduce the issue on our end.

By the way, does the extension itself work correctly?
...................................................
Sincerely,
Paul C.
Nicepage Support Team

Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1
Follow us on Facebook: http://facebook.com/nicepageapp

Hi, Pauline, Could you please describe to us the way you installed the extension **step by step**? We will try to reproduce the issue on our end. By the way, does the extension itself work correctly? ................................................... Sincerely, Paul C. Nicepage Support Team Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1 Follow us on Facebook: http://facebook.com/nicepageapp
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