Contact form spam

daniel.horogh
9 Posts
daniel.horogh posted this 15 November 2023
Report a bug

Dear supporter!

I have the following request.
On our company website there is a contact form linked to a google sheet. In the last few days we have filled out a lot of applications from one of our company's computers and we assume that your system has interpreted this as spam and is no longer sending it out to the sheet. As our IP address (217.197.185.165) is permanent please whitelist it so that it is not interpreted as spam.

Dear supporter! I have the following request. On our company website there is a contact form linked to a google sheet. In the last few days we have filled out a lot of applications from one of our company's computers and we assume that your system has interpreted this as spam and is no longer sending it out to the sheet. As our IP address (217.197.185.165) is permanent please whitelist it so that it is not interpreted as spam.
spam contact-form
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Support Team
Support Team posted this 15 November 2023

Dear Horogh,

Thank you for providing additional information regarding the hosting setup. We appreciate your collaboration in resolving this matter.

Given that Nicepage doesn't directly host the website, we recommend contacting your hosting company to request a whitelisting of the IP address (217.###.###165). They should be able to ensure that submissions from your company's IP are not flagged as spam and can be successfully forwarded to your Google Sheet.

Please specify if you are using reCaptcha on your website.
https://nicepage.com/doc/61415/recaptcha-integration
Kindly be informed that Nicepage supports ReCaptcha v3 only.

If you encounter any challenges or if there's anything specific we can do to support you in this process, please let us know. We are here to assist in any way we can.

Thank you for your understanding, and we look forward to a swift resolution with the hosting company.
...................................................
Sincerely,
Ahmad.
Nicepage Support Team

Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1
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Dear Horogh, Thank you for providing additional information regarding the hosting setup. We appreciate your collaboration in resolving this matter. Given that Nicepage doesn't directly host the website, we recommend contacting your hosting company to request a whitelisting of the IP address (217.###.###165). They should be able to ensure that submissions from your company's IP are not flagged as spam and can be successfully forwarded to your Google Sheet. Please specify if you are using reCaptcha on your website. https://nicepage.com/doc/61415/recaptcha-integration *Kindly be informed that Nicepage supports ReCaptcha v3 only.* If you encounter any challenges or if there's anything specific we can do to support you in this process, please let us know. We are here to assist in any way we can. Thank you for your understanding, and we look forward to a swift resolution with the hosting company. ................................................... Sincerely, Ahmad. Nicepage Support Team Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1 Follow us on Facebook: http://facebook.com/nicepageapp
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