COMPLAINT AND CLAIM: NICEPAGE DEVELOPERS DO NOT PROVIDE SUPPORT AND TROUBLESHOOTING.

etorres
99 Posts
etorres posted this 07 November 2023
Report a bug

COMPLAINT AND CLAIM: NICEPAGE DEVELOPERS DO NOT PROVIDE SUPPORT AND TROUBLESHOOTING.

Cordial greetings,

3 weeks and 4 days ago, I have asked the developers to provide support for an incident in the template, which should not happen, they give me empty answers and without weight, to get out of the way, not providing help to its users, and to this day, does not answer the last claims. Where we have been notified again and again, that it is a support of utmost urgency, since it is not for a natural person, but for the governmental state of Colombia, it is an institutional entity. I make public this complaint, and the evidence is notified with the PQR ID457129.

Our question is, why pay for this type of premium service, if they do not know how to solve such a simple incident. Soon our plan will expire, and we are serious about not renewing this plan, as they are not complying with legal procedures, when selling and distributing licensed software to users.

Thank you.

**COMPLAINT AND CLAIM: NICEPAGE DEVELOPERS DO NOT PROVIDE SUPPORT AND TROUBLESHOOTING.** Cordial greetings, 3 weeks and 4 days ago, I have asked the developers to provide support for an incident in the template, which should not happen, they give me empty answers and without weight, to get out of the way, not providing help to its users, and to this day, does not answer the last claims. Where we have been notified again and again, that it is a support of utmost urgency, since it is not for a natural person, but for the governmental state of Colombia, it is an institutional entity. I make public this complaint, and the evidence is notified with the **PQR ID457129.** Our question is, why pay for this type of premium service, if they do not know how to solve such a simple incident. Soon our plan will expire, and we are serious about not renewing this plan, as they are not complying with legal procedures, when selling and distributing licensed software to users. Thank you.
Vote to pay developers attention to this features or issue.
5 Replies
Order By: Standard | Newest
Eaglecaller
7 Posts
Is Solution
Eaglecaller posted this 07 November 2023

I've had similer problems submitted a link issue heard back that it was missing the folder repied back to them and now haven't heard back this was a week ago and nothing. Asked why the Joomla is on the buisness and wordpress is personal haven't been given an answer here either.

I've had similer problems submitted a link issue heard back that it was missing the folder repied back to them and now haven't heard back this was a week ago and nothing. Asked why the Joomla is on the buisness and wordpress is personal haven't been given an answer here either.
Support Team
Support Team posted this 07 November 2023

Hi,

We are sorry for the delays in the replies. We will answer your questions. Please give us some more time. Thank you for your patience!

...................................................
Sincerely,
Nicepage Support Team

Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1
Follow us on Facebook: http://facebook.com/nicepageapp

Hi, We are sorry for the delays in the replies. We will answer your questions. Please give us some more time. Thank you for your patience! ................................................... Sincerely, Nicepage Support Team Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1 Follow us on Facebook: http://facebook.com/nicepageapp
Eaglecaller
7 Posts
Eaglecaller posted this 07 November 2023

I had a friend that had problems with them telling him it was going to be one price $69 to use Joomla then to find out it had to be Buisness then and was told $129 these two prices are for the subscription, he was told that after the end of the year he could continue to use Which is also what I was told he was offered first discount of 40% for the second year. Then after he pointed out that was an offer that's automatic he was then offered a 25% discount there's a discount active out there for 30% by the way the lic is $149 for buisness which is 115% more then was quoted. Talk about no support. I'm starting to think this is not a good company to deal with.

I had a friend that had problems with them telling him it was going to be one price $69 to use Joomla then to find out it had to be Buisness then and was told $129 these two prices are for the subscription, he was told that after the end of the year he could continue to use Which is also what I was told he was offered first discount of 40% for the second year. Then after he pointed out that was an offer that's automatic he was then offered a 25% discount there's a discount active out there for 30% by the way the lic is $149 for buisness which is 115% more then was quoted. Talk about no support. I'm starting to think this is not a good company to deal with.
etorres
99 Posts
etorres posted this 07 November 2023

I've had similer problems submitted a link issue heard back that it was missing the folder repied back to them and now haven't heard back this was a week ago and nothing. Asked why the Joomla is on the buisness and wordpress is personal haven't been given an answer here either.

Yes dear Eaglecaller, I have had many inconveniences with them, that I have tended not to make more claims, and try to solve it ourselves, but they have many shortcomings that in the end do not end up solving you, but ends up that your solutions on your part, it is a complex issue with Nicepage, but if they receive the full and expensive money, every year, forcing us to continue with them, as it has built several pages with their editor or builder, and take another builder different from theirs, is starting everything from 0, it is frustrating and disappointing this issue. Regarding the prices, very expensive, being a client of theirs, they should treat us with other more affordable and comfortable prices, and apart from that in the invoice they add a tax of almost 10% of the value of the plan, increasing the price dramatically. We are looking at the SP Page Builder Pro option, it has been recommended to me as a very good option, application and support.

> I've had similer problems submitted a link issue heard back that it was missing the folder repied back to them and now haven't heard back this was a week ago and nothing. Asked why the Joomla is on the buisness and wordpress is personal haven't been given an answer here either. Yes dear Eaglecaller, I have had many inconveniences with them, that I have tended not to make more claims, and try to solve it ourselves, but they have many shortcomings that in the end do not end up solving you, but ends up that your solutions on your part, it is a complex issue with Nicepage, but if they receive the full and expensive money, every year, forcing us to continue with them, as it has built several pages with their editor or builder, and take another builder different from theirs, is starting everything from 0, it is frustrating and disappointing this issue. Regarding the prices, very expensive, being a client of theirs, they should treat us with other more affordable and comfortable prices, and apart from that in the invoice they add a tax of almost 10% of the value of the plan, increasing the price dramatically. We are looking at the SP Page Builder Pro option, it has been recommended to me as a very good option, application and support.
etorres
99 Posts
etorres posted this 07 November 2023

I had a friend that had problems with them telling him it was going to be one price $69 to use Joomla then to find out it had to be Buisness then and was told $129 these two prices are for the subscription, he was told that after the end of the year he could continue to use Which is also what I was told he was offered first discount of 40% for the second year. Then after he pointed out that was an offer that's automatic he was then offered a 25% discount there's a discount active out there for 30% by the way the lic is $149 for buisness which is 115% more then was quoted. Talk about no support. I'm starting to think this is not a good company to deal with.

Regarding the prices, very expensive, being a customer of theirs, they should treat us with other more affordable and comfortable prices, and besides that in the invoice they add a tax of almost 10% of the value of the plan, increasing the price dramatically. Currently I have the PRO plan which is worth $199 dollars, they give me a discount to $119 dollars, a 40% discount, one as a customer should make a 70% discount, to encourage us to choose the ULTIMATE plan, which costs $249 dollars, very expensive. We are looking at the SP Page Builder Pro option, it has been recommended to me as a very good option, application and support.

> I had a friend that had problems with them telling him it was going to be one price $69 to use Joomla then to find out it had to be Buisness then and was told $129 these two prices are for the subscription, he was told that after the end of the year he could continue to use Which is also what I was told he was offered first discount of 40% for the second year. Then after he pointed out that was an offer that's automatic he was then offered a 25% discount there's a discount active out there for 30% by the way the lic is $149 for buisness which is 115% more then was quoted. Talk about no support. I'm starting to think this is not a good company to deal with. > Regarding the prices, very expensive, being a customer of theirs, they should treat us with other more affordable and comfortable prices, and besides that in the invoice they add a tax of almost 10% of the value of the plan, increasing the price dramatically. Currently I have the PRO plan which is worth $199 dollars, they give me a discount to $119 dollars, a 40% discount, one as a customer should make a 70% discount, to encourage us to choose the ULTIMATE plan, which costs $249 dollars, very expensive. We are looking at the SP Page Builder Pro option, it has been recommended to me as a very good option, application and support.
You must log in or register to leave comments