Failed to send request: "//export2.nicepage.io/export" HTTP status - 500

ReinhardAT
2 Posts
ReinhardAT posted this 27 October 2023
Report a bug

Hello!

Joomla 5.0.0
PHP 8.1.18
MySQLi 8.0.28-19
Nicepage 5.20.7

After the Upgrade to Joomla 5.0.0 the Website is working fine. Exept one thing: when want to save a page in the nicepage-editor, i get this error:
Failed to send request: "//export2.nicepage.io/export" HTTP status - 500. Error - Internal Server Error.

I upgraded 6 Websites to Joomla 5.0.0 and on all there ist this problem.
(e.g. https://bergmann.pro/ )

Any idea whats going on here?

Thank you for your help!
regards
Reinhard

Hello! Joomla 5.0.0 PHP 8.1.18 MySQLi 8.0.28-19 Nicepage 5.20.7 After the Upgrade to Joomla 5.0.0 the Website is working fine. Exept one thing: when want to save a page in the nicepage-editor, i get this error: ***Failed to send request: "//export2.nicepage.io/export" HTTP status - 500. Error - Internal Server Error.*** I upgraded 6 Websites to Joomla 5.0.0 and on all there ist this problem. (e.g. https://bergmann.pro/ ) Any idea whats going on here? Thank you for your help! regards Reinhard
error-500
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Support Team
Support Team posted this 27 October 2023

Hello Reinhard,

Thanks for contacting us!

The error message "Failed to send request: "//export2.nicepage.io/export" HTTP status - 500. Error - Internal Server Error." indicates that Nicepage is unable to communicate with its servers to export your page. This can be caused by a number of factors, such as a problem with your internet connection, a problem with the Nicepage servers, or a problem with the Nicepage plugin for Joomla.

Here are some things you can try to fix the error:

  1. Check your internet connection to make sure that you are able to
    connect to the Nicepage servers.
  2. Try restarting your computer.
  3. Try disabling and re-enabling the Nicepage plugin for Joomla.
  4. Try upgrading to the latest version of Nicepage.
  5. Try exporting your page using a different browser.

Please let us know the result.
Thank you.

...................................................
Sincerely,
George.
Nicepage Support Team

Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1
Follow us on Facebook: http://facebook.com/nicepageapp

Hello Reinhard, Thanks for contacting us! The error message **"Failed to send request: "//export2.nicepage.io/export" HTTP status - 500. Error - Internal Server Error."** indicates that Nicepage is unable to communicate with its servers to export your page. This can be caused by a number of factors, such as a problem with your internet connection, a problem with the Nicepage servers, or a problem with the Nicepage plugin for Joomla. Here are some things you can try to fix the error: 1. Check your internet connection to make sure that you are able to connect to the Nicepage servers. 2. Try restarting your computer. 3. Try disabling and re-enabling the Nicepage plugin for Joomla. 4. Try upgrading to the latest version of Nicepage. 5. Try exporting your page using a different browser. Please let us know the result. Thank you. ................................................... Sincerely, George. Nicepage Support Team Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1 Follow us on Facebook: http://facebook.com/nicepageapp
ReinhardAT
2 Posts
ReinhardAT posted this 27 October 2023

Hello George!

Thank you for your answer. Here are the results:

  1. Internetconnection ist working fine - i can got to different websites and i can watch YouTube videos.
    And i can edit and save pages in the nicepage-editor on Joomla 4.3 or 4.4 with this internetconnection.

  2. Restart the computer makes no difference. Even different computers in different locations get the same issue.
    And i can edit and save pages in the nicepage-editor on Joomla 4.3 or 4.4 on these computers.

  3. Disabling and re-enabling the Nicepage plugin for Joomla made no difference.
    Even uninstall and reinstall the plugin did not help.

  4. I am using the latest version available on your homepage.

  5. Google Chrome. Microsoft Edge and Apple Safari lead to the same error.

regards
Reinhard

Hello George! Thank you for your answer. Here are the results: 1. Internetconnection ist working fine - i can got to different websites and i can watch YouTube videos. And i can edit and save pages in the nicepage-editor on Joomla 4.3 or 4.4 with this internetconnection. 2. Restart the computer makes no difference. Even different computers in different locations get the same issue. And i can edit and save pages in the nicepage-editor on Joomla 4.3 or 4.4 on these computers. 3. Disabling and re-enabling the Nicepage plugin for Joomla made no difference. Even uninstall and reinstall the plugin did not help. 4. I am using the latest version available on your homepage. 5. Google Chrome. Microsoft Edge and Apple Safari lead to the same error. regards Reinhard
Support Team
Support Team posted this 27 October 2023

Hi Reinhard,

At this moment our developers are working on the Joomla 5 compatibility. Only Joomla 3 and 4 versions are supported.
We apologize for the inconvenience.

...................................................
Sincerely,
Olivia
Nicepage Support Team

Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1
Follow us on Facebook: http://facebook.com/nicepageapp

Hi Reinhard, At this moment our developers are working on the Joomla 5 compatibility. Only Joomla 3 and 4 versions are supported. We apologize for the inconvenience. ................................................... Sincerely, Olivia Nicepage Support Team Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1 Follow us on Facebook: http://facebook.com/nicepageapp
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