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It's not showing up on Google Sheet

ana802270
3 Posts
ana802270 posted this 27 September 2023
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I connected my form with Google Sheet and the program created the file in the drive, however the messages sent are not registered in the spreadsheet, I can only see them in the leads of my nicepage account, how do I solve this problem?

I connected my form with Google Sheet and the program created the file in the drive, however the messages sent are not registered in the spreadsheet, I can only see them in the leads of my nicepage account, how do I solve this problem?
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Support Team
Support Team posted this 27 September 2023

Hello Ana,

Do you use the same email to submit forms and the same email for your Google Sheets account?
Please send your site's URL in question to check.
...................................................
Sincerely,
Anna.
Nicepage Support Team

Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1
Follow us on Facebook: http://facebook.com/nicepageapp

Hello Ana, Do you use the same email to submit forms and the same email for your Google Sheets account? Please send your site's URL in question to check. ................................................... Sincerely, Anna. Nicepage Support Team Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1 Follow us on Facebook: http://facebook.com/nicepageapp
ana802270
3 Posts
ana802270 posted this 27 September 2023

https://www.projetodevparauapebas.epizy.com/backup%20site-pginicial/P%C3%A1gina-2.html

Esta é a URL provisória do meu projeto

https://www.projetodevparauapebas.epizy.com/backup%20site-pginicial/P%C3%A1gina-2.html Esta é a URL provisória do meu projeto
Support Team
Support Team posted this 28 September 2023

Hello Ana,

You are using only Leads and Google Sheets as submit options, is it correct?
What email address you are using to connect to the Google Sheets, is it your nicepage account email or some other email account?
We need to know this exactly to reproduce the issue on our side.
...................................................
Sincerely,
Anna.
Nicepage Support Team

Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1
Follow us on Facebook: http://facebook.com/nicepageapp

Hello Ana, You are using only Leads and Google Sheets as submit options, is it correct? What email address you are using to connect to the Google Sheets, is it your nicepage account email or some other email account? We need to know this exactly to reproduce the issue on our side. ................................................... Sincerely, Anna. Nicepage Support Team Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1 Follow us on Facebook: http://facebook.com/nicepageapp
ana802270
3 Posts
ana802270 posted this 28 September 2023

The email used to connect is the same as the one used to log in to Nicepage, however, in research I discovered that this function does not work for HTML export, but rather for WordPress, Joomla or for sites published on the platform's domain (NicePage) , correct? So, I tried looking for a new way to connect my form to a Google Sheets spreadsheet. Good morning, thank you for your effort!

The email used to connect is the same as the one used to log in to Nicepage, however, in research I discovered that this function does not work for HTML export, but rather for WordPress, Joomla or for sites published on the platform's domain (NicePage) , correct? So, I tried looking for a new way to connect my form to a Google Sheets spreadsheet. Good morning, thank you for your effort!
Support Team
Support Team posted this 28 September 2023

Hello Ana,

Please add Email to the submit option, it looks like you have added it first and deleted it after, you have Leads and Google Sheets now according to your screenshot.
The email to receive form submissions should be the same as you have connected to Google Sheets.
Save the changes and republish the site to test the form.
...................................................
Sincerely,
Anna.
Nicepage Support Team

Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1
Follow us on Facebook: http://facebook.com/nicepageapp

Hello Ana, Please add Email to the submit option, it looks like you have added it first and deleted it after, you have Leads and Google Sheets now according to your screenshot. The email to receive form submissions should be the same as you have connected to Google Sheets. Save the changes and republish the site to test the form. ................................................... Sincerely, Anna. Nicepage Support Team Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1 Follow us on Facebook: http://facebook.com/nicepageapp
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