Urgent! No access to my sites

Kidling Marketing
3 Posts
Kidling Marketing posted this 08 September 2023
Report a bug

Dear Nicepage Team,

I cannot access my sites. There's just an error message and when I click on OK, all pages are shown only as error (triangle sign with exclamation mark).

It's not the first time that this is happening. Why is it happening again so often and what can I do about it?

Thanks in advance.

Dear Nicepage Team, I cannot access my sites. There's just an error message and when I click on OK, all pages are shown only as error (triangle sign with exclamation mark). It's not the first time that this is happening. Why is it happening again so often and what can I do about it? Thanks in advance.
error-message
Vote to pay developers attention to this features or issue.
6 Replies
Order By: Standard | Newest
Support Team
Support Team posted this 09 September 2023

Hello Kidling,

Thanks for using Nicepage!

Nice to hear that everything is OK now.

Please let us know if you have any further questions. We're here to assist you in any way we can.
...................................................
Sincerely,
George.
Nicepage Support Team

Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1
Follow us on Facebook: http://facebook.com/nicepageapp

Hello Kidling, Thanks for using Nicepage! Nice to hear that everything is OK now. Please let us know if you have any further questions. We're here to assist you in any way we can. ................................................... Sincerely, George. Nicepage Support Team Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1 Follow us on Facebook: http://facebook.com/nicepageapp
Kidling Marketing
3 Posts
Kidling Marketing posted this 08 September 2023

Thank you. I have access again. So I think it was a problem from Nicepage. Unfortunately I don't have screenshots. But next time (which hopefully will not happen). :)

Thank you. I have access again. So I think it was a problem from Nicepage. Unfortunately I don't have screenshots. But next time (which hopefully will not happen). :)
MerlinAZ
2700 Posts
MerlinAZ posted this 08 September 2023

Could you screenshot the error message?
It might help support when they come by.

Could you screenshot the error message? It might help support when they come by.
Support Team
Support Team posted this 08 September 2023

Hello Kidling,

Thanks for using Nicepage!

For a better understanding, please attach screenshots or a short video demonstrating your issue.

Did you try clearing your browser history? Cache, Cookies, and Storage? What is the error message before you click OK?
...................................................
Sincerely,
George.
Nicepage Support Team

Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1
Follow us on Facebook: http://facebook.com/nicepageapp

Hello Kidling, Thanks for using Nicepage! For a better understanding, please attach screenshots or a short video demonstrating your issue. Did you try clearing your browser history? Cache, Cookies, and Storage? What is the error message before you click OK? ................................................... Sincerely, George. Nicepage Support Team Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1 Follow us on Facebook: http://facebook.com/nicepageapp
Kidling Marketing
3 Posts
Kidling Marketing posted this 08 September 2023

No, unfortunately it's the web app.

(But good to know for the desktop version. Didn't use it so far.)

No, unfortunately it's the web app. (But good to know for the desktop version. Didn't use it so far.)
MerlinAZ
2700 Posts
MerlinAZ posted this 08 September 2023

Web app or desktop?
If desktop, do you have the Documents\Nicepage\Site_####### working folders?
In the desktop app preferences, is it pointing to the correct Documents\Nicepage folder?
Did you move any Documents folders?

Web app or desktop? If desktop, do you have the Documents\Nicepage\Site_####### working folders? In the desktop app preferences, is it pointing to the correct Documents\Nicepage folder? Did you move any Documents folders?
You must log in or register to leave comments

Company
Product
Themes & Templates
Nicepage
Web Design