Support Team
posted this
11 August 2023
Hello,
Thanks for reaching out to us
It seems you're facing issues related to domain name redirection and an inactive Sertigo certificate that's causing difficulties in accessing your site's page. These matters are typically managed at the hosting level. Here are some steps you can consider:
Domain Redirection:
If you need to redirect your domain, this is usually done through the .htaccess file on your hosting server. You might need to access your hosting control panel or use an FTP client to modify this file. Adding or modifying rewrite rules in the .htaccess file can handle domain redirection.
Disabling the Inactive Certificate:
If the Sertigo certificate is inactive and causing problems, you'll likely need to work with your hosting provider to manage certificates properly. They can guide you on how to remove or disable the certificate. This often involves accessing your hosting control panel or dashboard and working with security settings.
Hosting Support:
Given that both domain redirection and certificate management involve your hosting environment, it's recommended to reach out to your hosting provider's customer support. They can provide precise instructions tailored to your hosting setup and assist you in making the necessary changes.
Since domain settings and SSL certificate management are specific to your hosting environment, contacting your hosting customer service is the most appropriate step. They have the expertise to guide you through the process based on their server configuration and interface.
If you have any more questions or need further assistance, please feel free to ask. We're here to help.
...................................................
Sincerely,
Ahmad.
Nicepage Support Team
Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1
Follow us on Facebook: http://facebook.com/nicepageapp
Hello,
Thanks for reaching out to us
It seems you're facing issues related to domain name redirection and an inactive Sertigo certificate that's causing difficulties in accessing your site's page. These matters are typically managed at the hosting level. Here are some steps you can consider:
**Domain Redirection:**
If you need to redirect your domain, this is usually done through the .htaccess file on your hosting server. You might need to access your hosting control panel or use an FTP client to modify this file. Adding or modifying rewrite rules in the .htaccess file can handle domain redirection.
**Disabling the Inactive Certificate:**
If the Sertigo certificate is inactive and causing problems, you'll likely need to work with your hosting provider to manage certificates properly. They can guide you on how to remove or disable the certificate. This often involves accessing your hosting control panel or dashboard and working with security settings.
**Hosting Support:**
Given that both domain redirection and certificate management involve your hosting environment, it's recommended to reach out to your hosting provider's customer support. They can provide precise instructions tailored to your hosting setup and assist you in making the necessary changes.
Since domain settings and SSL certificate management are specific to your hosting environment, contacting your hosting customer service is the most appropriate step. They have the expertise to guide you through the process based on their server configuration and interface.
If you have any more questions or need further assistance, please feel free to ask. We're here to help.
...................................................
Sincerely,
Ahmad.
Nicepage Support Team
Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1
Follow us on Facebook: http://facebook.com/nicepageapp
