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sarl.pci2
22 Posts
sarl.pci2 posted this 23 April 2023
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Hello,

I don't understand why the up arrows don't work anymore on our website https://www.gitedumoulindelacroix.com

Thanks
JJ

Hello, I don't understand why the up arrows don't work anymore on our website https://www.gitedumoulindelacroix.com Thanks JJ
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7 Replies
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Ch3vr0n
363 Posts
Ch3vr0n posted this 23 April 2023

Working fine on my end. Firefox 112

Working fine on my end. Firefox 112
sarl.pci2
22 Posts
sarl.pci2 posted this 23 April 2023

Hello,

The one on the home page is ok, but not the ones on the other pages.

Hello, The one on the home page is ok, but not the ones on the other pages.
Support Team
Support Team posted this 24 April 2023

Hello Jean-Jacques,
Thanks for choosing Nicepage!

We checked your website and could not recreate the issue with the "Back to Top" button.
Could you please tell us on which devices an issue occurs and with which browser? Also please be assured that your browser is updated.

...................................................
Sincerely,
Negat Veri
Nicepage Support Team

Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1
Follow us on Facebook: http://facebook.com/nicepageapp

Hello Jean-Jacques, Thanks for choosing Nicepage! We checked your website and could not recreate the issue with the "Back to Top" button. Could you please tell us on which devices an issue occurs and with which browser? Also please be assured that your browser is updated. ................................................... Sincerely, Negat Veri Nicepage Support Team Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1 Follow us on Facebook: http://facebook.com/nicepageapp
sarl.pci2
22 Posts
sarl.pci2 posted this 25 April 2023

Hello,
I am using Firefox Linux last update. The arrow works randomly. However, with the Brave or Chrome browser it seems to work perfectly! Maybe we'll have to wait for the next Firefox Linux update...

Thanks
Jean-Jacques

Hello, I am using Firefox Linux last update. The arrow works randomly. However, with the Brave or Chrome browser it seems to work perfectly! Maybe we'll have to wait for the next Firefox Linux update... Thanks Jean-Jacques
Support Team
Support Team posted this 25 April 2023

Hello Jean-Jacques,

Could you please also try to disable all enabled browser plugins, clear the browser cache, and tell us about the results?
...................................................
Sincerely,
Negat Veri
Nicepage Support Team

Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1
Follow us on Facebook: http://facebook.com/nicepageapp

Hello Jean-Jacques, Could you please also try to disable all enabled browser plugins, clear the browser cache, and tell us about the results? ................................................... Sincerely, Negat Veri Nicepage Support Team Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1 Follow us on Facebook: http://facebook.com/nicepageapp
sarl.pci2
22 Posts
sarl.pci2 posted this 26 April 2023

Hello,

I have deactivated all the plugins and I just found the one that causes a problem. It is "Multitranslate from DeepL". Once deactivated the arrows work.

Thanks
Jean-Jacques

Hello, I have deactivated all the plugins and I just found the one that causes a problem. It is "Multitranslate from DeepL". Once deactivated the arrows work. Thanks Jean-Jacques
Support Team
Support Team posted this 27 April 2023

Hello Jean-Jacques,

Thanks for informing us and we are glad that now everything works correctly.
Please feel free to contact us at any time!
...................................................
Sincerely,
Negat Veri
Nicepage Support Team

Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1
Follow us on Facebook: http://facebook.com/nicepageapp

Hello Jean-Jacques, Thanks for informing us and we are glad that now everything works correctly. Please feel free to contact us at any time! ................................................... Sincerely, Negat Veri Nicepage Support Team Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1 Follow us on Facebook: http://facebook.com/nicepageapp
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