NOTICE! FOR EVERYONE'S INTEREST - SITE + DATABASE MIGRATION TO NEW HOSTING, NICEPAGE PLUGIN STOPS WORKING ( LOADING.......... )
Cordial greetings Nicepage community, I want to leave in this space of SUPPORT PROBLEMS, a serious and grave concern, which must be addressed urgently and mandatory. Just as it is affecting our company, it will soon affect our fellow Nicepage users, when in some circumstances they change hosting, and they must migrate the entire site to the new hosting contracted. When the correct steps are performed for the migration of the entire site (site + database), the CMS Joomla 4 latest version plus all components and plugins installed, except the Nicepage plugin is inoperative, because it does not load any page, stopping with a warning "Loading...". My question is, if an exact copy of the site + database is generated, and then restored exactly the same, with all the same paths and databases, why does the Nicepage plugin does not work?
For many years we are using for backup and restore ( site + database ), the following components (Akeeba Backup Core for Joomla (V9.5.0)) and (kickstart-core (V7.1.2) for Joomla):
For the complete backup ( site + database ), we are using the component Akeeba Backup Core for Joomla (V9.5.0), and then we restore the ( site + database ), with the application kickstart-core (V7.1.2) for Joomla, the result is satisfactory and perfect, the site is working correctly, it enters correctly to the Joomla administrator panel, the components installed in Joomla work correctly, but in the new hosting, it stops working the nicepage plugin.
We are seriously concerned about this issue, because first: the plugin does not work when migrating to a new hosting, a procedure that is very frequent, since the company is looking for other better servers to host the site, and second: the nicepage support, is not responding, and if it responds they are not solving our requests, giving them full access to our platforms, so that support can help us and solve this type of incident faster, even so, they do not do it, but they give us an answer, giving us to understand, Meanwhile, the company is paralyzed with the website for several days, weeks and forever, desperate because there is no solution, and losing a lot of money because of this damage and harm, which is causing by not solving this incident.
Nicepage customers, unfortunately, we do not feel, on your part, any support to our requests, leaving us abandoned, instead of being attentive and immediately solve the incident, remember, that thanks to us we make your company grow, thanks to us we are the ones who give others our opinions whether positive or negative, and based on this, nicepage goes up or goes down. When making a global review of the forums and requests from different users of nicepage, there is a high demand for the majority, who are dissatisfied with the lack of attention and assertive solution to the incidents, remember that we have to meet some response times to our bosses, or our companies, and we can not afford to wait and drag the problem, until whether or not you want nicepage to solve, for that we pay a software and technical support, as shown in your plan, in my case, the premium.
I remind you again, that in my nicepage user, there is a request regarding what is mentioned in this statement, in private mode, as it discloses evidence and credentials of access to the Joomla site, precisely so that you directly enter the platform, do the tests and solve the case, remember to solve, not receive inconclusive answers without any solution.
We hope that Nicepage, organize your team immediately to resolve these shortcomings.
All fellow Nicepage users, please support this request with your votes and comments, because this benefits us all, and this is not enough to wait any longer.
Thank you...
NOTICE! FOR EVERYONE'S INTEREST - SITE + DATABASE MIGRATION TO NEW HOSTING, NICEPAGE PLUGIN STOPS WORKING ( LOADING.......... ) Cordial greetings Nicepage community, I want to leave in this space of **SUPPORT PROBLEMS**, a serious and grave concern, which must be addressed urgently and mandatory. Just as it is affecting our company, it will soon affect our fellow Nicepage users, when in some circumstances they change hosting, and they must migrate the entire site to the new hosting contracted. When the correct steps are performed for the migration of the entire site (site + database), the CMS Joomla 4 latest version plus all components and plugins installed, except the Nicepage plugin is inoperative, because it does not load any page, stopping with a warning "Loading...". My question is, if an exact copy of the site + database is generated, and then restored exactly the same, with all the same paths and databases, why does the Nicepage plugin does not work? For many years we are using for backup and restore ( site + database ), the following components (Akeeba Backup Core for Joomla (V9.5.0)) and (kickstart-core (V7.1.2) for Joomla): For the complete backup ( site + database ), we are using the component Akeeba Backup Core for Joomla (V9.5.0), and then we restore the ( site + database ), with the application kickstart-core (V7.1.2) for Joomla, the result is satisfactory and perfect, the site is working correctly, it enters correctly to the Joomla administrator panel, the components installed in Joomla work correctly, but in the new hosting, it stops working the nicepage plugin. We are seriously concerned about this issue, because first: the plugin does not work when migrating to a new hosting, a procedure that is very frequent, since the company is looking for other better servers to host the site, and second: the nicepage support, is not responding, and if it responds they are not solving our requests, giving them full access to our platforms, so that support can help us and solve this type of incident faster, even so, they do not do it, but they give us an answer, giving us to understand, Meanwhile, the company is paralyzed with the website for several days, weeks and forever, desperate because there is no solution, and losing a lot of money because of this damage and harm, which is causing by not solving this incident. Nicepage customers, unfortunately, we do not feel, on your part, any support to our requests, leaving us abandoned, instead of being attentive and immediately solve the incident, remember, that thanks to us we make your company grow, thanks to us we are the ones who give others our opinions whether positive or negative, and based on this, nicepage goes up or goes down. When making a global review of the forums and requests from different users of nicepage, there is a high demand for the majority, who are dissatisfied with the lack of attention and assertive solution to the incidents, remember that we have to meet some response times to our bosses, or our companies, and we can not afford to wait and drag the problem, until whether or not you want nicepage to solve, for that we pay a software and technical support, as shown in your plan, in my case, the premium. I remind you again, that in my nicepage user, there is a request regarding what is mentioned in this statement, in private mode, as it discloses evidence and credentials of access to the Joomla site, precisely so that you directly enter the platform, do the tests and solve the case, remember to solve, not receive inconclusive answers without any solution. We hope that Nicepage, organize your team immediately to resolve these shortcomings. All fellow Nicepage users, please support this request with your votes and comments, because this benefits us all, and this is not enough to wait any longer. Thank you...Last edited 13 March 2023 by Support Team
