Mr Antoine

Hello Antoine,

Thanks for contacting us

On subscription we don’t have an automatic renewal. This is a one time payment without renewal.
...................................................
Sincerely,
Ahmad.
Nicepage Support Team

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Hi,

are you sure?

In Italian i received this message:

Ti informiamo che il pagamento per la tua iscrizione Nicepage Pro, Annually scadrà tra 7 giorni - il xx-yyyy-2023.
Sul tuo account verrà addebitato il valore corrispettivo di xxxx EUR (xxxx EUR taxes included) e potrai visualizzare tutti i dettagli sulla transazione.

Please you use the translate for your language.

Now -> verrà addebitato il valore corrispettivo di -> in Italy is a renew, an automatic renew (!)

I have cancelled the subscription and i have now a new subscription, i hope than no transaction it will be made with my cancelled old contract.

Please for major clarity contact "payproglobal.com" for changing this phrase, if it is true than it would not has been an automatic renew.

Thank you for clarify us this deprecated situation.

I have writing already to "payproglobal.com".

Many Thanks for a serious reply

Hello Antoine,

Thanks for contacting us

On subscription we don’t have an automatic renewal. This is a one time payment without renewal.
...................................................
Sincerely,
Ahmad.
Nicepage Support Team

Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1
Follow us on Facebook: http://facebook.com/nicepageapp

This is the answer of your partner... are you almost sure of you answer?

"
Dear Customer,

Thank you for contacting us on this matter.

We are writing to let you know that your subscription plan has an auto-renewal feature, which means that recurring charges are taken automatically. Notification about auto-renewal was provided on the checkout page (please find the example attached).

Also, you can manage your subscriptions anytime in your personal PayPro Global account or via our Support team at: support@payproglobal.com

Please let us know if we can be of any further assistance.

Best regards,
"

This is may answer:

"
Hi,

i wrote to the NicePage beacause for me is not correct and clean this contract.

I have to be able to choose if i want automatic renewal, not that you force it on me and I can't even deactivate it.

In my interface i don't see any options, please help by explaining step by step where to go to deactivate it, in any case it would be unclear.

Thanks for collaboration

"

Hello,

Thank you for bringing this to our attention. We understand your concern and appreciate your feedback regarding the auto-renewal feature.

To clarify, Nicepage has disabled the automatic renewal option for new subscriptions since 2023. Since you have acquired a new Nicepage subscription, we've canceled your previous one. to ensure you that there are no hidden charges. Your feedback is valuable to us, and we apologize for any confusion caused.

If you encounter any difficulties with subscriptions, please feel free to contact our support team for further assistance.
We want to ensure a transparent and user-friendly experience for our customers.

Thank you for your understanding, and we're here to assist you with any additional questions.
...................................................
Sincerely,
Ahmad.
Nicepage Support Team

Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1
Follow us on Facebook: http://facebook.com/nicepageapp