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Snce last update UNDEFINED problem when duplicate page

info2762
10 Posts
info2762 posted this 30 October 2022
Report a bug

Hello,

when i go to the right corner of a page (3 bullets) and choose "duplicate" the new page has no content (only header and footer) and instead of it there is the text "undefined" in the preview of the new generated (duplicated) site.

I have deleted nicepage from my pc and downloaded the latest version again and installed it. Same error.

It does not matter if i use an existing site or a new project. So i cannot generate new pages by using an existing page as "template". The only "solution" is to EXPORT a page and then rename the copy of the origin page.

Hello, when i go to the right corner of a page (3 bullets) and choose "duplicate" the new page has no content (only header and footer) and instead of it there is the text "undefined" in the preview of the new generated (duplicated) site. I have deleted nicepage from my pc and downloaded the latest version again and installed it. Same error. It does not matter if i use an existing site or a new project. So i cannot generate new pages by using an existing page as "template". The only "solution" is to EXPORT a page and then rename the copy of the origin page.
undefined
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10 Replies
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bobthebuilder
12 Posts
bobthebuilder posted this 31 January 2023

Hi,

Nice to hear that you have found a solution. Sorry once again for the issue.

...................................................
Sincerely,
Hella
Nicepage Support Team

Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1
Follow us on Facebook: http://facebook.com/nicepageapp

I think that's not a solution, that's a workaround from a desperate webdesigner.
These software errors should have the highest priority from Nicepage to dissolve.
But we as customers, paying for your salary, are waiting for months now to get proper working sofware.
FIX IT!

> Hi, > > Nice to hear that you have found a solution. Sorry once again for the issue. > > ................................................... > Sincerely, > Hella > Nicepage Support Team > > Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1 > Follow us on Facebook: http://facebook.com/nicepageapp I think that's not a solution, that's a workaround from a desperate webdesigner. These software errors should have the highest priority from Nicepage to dissolve. But we as customers, paying for your salary, are waiting for months now to get proper working sofware. FIX IT!
MerlinAZ
2697 Posts
MerlinAZ posted this 30 January 2023

https://nicepage.com/User/app/downloads

https://nicepage.com/User/app/downloads
bobthebuilder
12 Posts
bobthebuilder posted this 30 January 2023

Hi,

Our developers have fixed the issue. Please update the Desktop app to the most recent 4.21.12 version https://nicepage.com/User/app/downloads and check on your side.
Let us know if you need further assistance.

...................................................
Sincerely,
Susanna I.
Nicepage Support Team

Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1
Follow us on Facebook: http://facebook.com/nicepageapp

Hello,
Where and how do I update de desktop app??

> Hi, > > Our developers have fixed the issue. Please update the Desktop app to the most recent 4.21.12 version https://nicepage.com/User/app/downloads and check on your side. > Let us know if you need further assistance. > > > > > ................................................... > Sincerely, > Susanna I. > Nicepage Support Team > > Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1 > Follow us on Facebook: http://facebook.com/nicepageapp Hello, Where and how do I update de desktop app??
Support Team
Support Team posted this 15 November 2022

Hi,

Nice to hear that you have found a solution. Sorry once again for the issue.

...................................................
Sincerely,
Hella
Nicepage Support Team

Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1
Follow us on Facebook: http://facebook.com/nicepageapp

Hi, Nice to hear that you have found a solution. Sorry once again for the issue. ................................................... Sincerely, Hella Nicepage Support Team Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1 Follow us on Facebook: http://facebook.com/nicepageapp
pacificstorm1
24 Posts
pacificstorm1 posted this 14 November 2022

Hi,

with creating new pages the problem is solved. But what about pages which were already created and have this "undefined" section?
Update doesn't solve this problem. And please don't tell me I have to created this pages again.

Update:
Solved by myself by editing the html files and delete string.

Hi, with creating new pages the problem is solved. But what about pages which were already created and have this "undefined" section? Update doesn't solve this problem. And please don't tell me I have to created this pages again. Update: Solved by myself by editing the html files and delete string.

Last edited 14 November 2022 by pacificstorm1

Support Team
Is Solution
Support Team posted this 11 November 2022

Hi,

Our developers have fixed the issue. Please update the Desktop app to the most recent 4.21.12 version https://nicepage.com/User/app/downloads and check on your side.
Let us know if you need further assistance.

...................................................
Sincerely,
Susanna I.
Nicepage Support Team

Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1
Follow us on Facebook: http://facebook.com/nicepageapp

Hi, Our developers have fixed the issue. Please update the Desktop app to the most recent 4.21.12 version https://nicepage.com/User/app/downloads and check on your side. Let us know if you need further assistance. ................................................... Sincerely, Susanna I. Nicepage Support Team Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1 Follow us on Facebook: http://facebook.com/nicepageapp
Support Team
Support Team posted this 07 November 2022

Hi,

Sorry for the inconvenience. We will notify you when the issue is fixed.
Meanwhile, you can export your site as a Project >> import it in the Online Builder and duplicate Pages in this Editor.

...................................................
Sincerely,
Susanna I.
Nicepage Support Team

Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1
Follow us on Facebook: http://facebook.com/nicepageapp

Hi, Sorry for the inconvenience. We will notify you when the issue is fixed. Meanwhile, you can export your site *as a Project* >> import it in the Online Builder and duplicate Pages in this Editor. ................................................... Sincerely, Susanna I. Nicepage Support Team Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1 Follow us on Facebook: http://facebook.com/nicepageapp
bobthebuilder
12 Posts
bobthebuilder posted this 04 November 2022

Same for me. Please resolve very soon. Thanks.

Same for me. Please resolve very soon. Thanks.
jeffrozica2
8 Posts
jeffrozica2 posted this 04 November 2022

I have the same issue too and its totally stopped my development as it adds a ton of work not being able to duplicate a page with the content. This needs to be resolved ASAP...

I have the same issue too and its totally stopped my development as it adds a ton of work not being able to duplicate a page with the content. This needs to be resolved ASAP...
Support Team
Support Team posted this 31 October 2022

Hi,

Thanks for reporting the issue. We have asked our developers to investigate it.
We will let you know when they fix it.

...................................................
Sincerely,
Susanna I.
Nicepage Support Team

Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1
Follow us on Facebook: http://facebook.com/nicepageapp

Hi, Thanks for reporting the issue. We have asked our developers to investigate it. We will let you know when they fix it. ................................................... Sincerely, Susanna I. Nicepage Support Team Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1 Follow us on Facebook: http://facebook.com/nicepageapp
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