The Big Spring Sale! Up to 50% off!

Custom Domain Issues

ccampbell
4 Posts
ccampbell posted this 25 October 2022
Ask a Question

Hello,
I am trying to update our work website. When I enter the custom domain that we have I get an error that the domain is already in use. The only website creator that our domain is associated with is Nicepage. Can you please let me know how we can rectify this issue. I have attached an image of the issue we are experiencing. Any help on this matter would be greatly appreciated.
Thank you.

Hello, I am trying to update our work website. When I enter the custom domain that we have I get an error that the domain is already in use. The only website creator that our domain is associated with is Nicepage. Can you please let me know how we can rectify this issue. I have attached an image of the issue we are experiencing. Any help on this matter would be greatly appreciated. Thank you.
custom-domain
Screenshot-2022-10-25-143201.png
Vote to pay developers attention to this features or issue.
3 Replies
Order By: Standard | Newest
Support Team
Support Team posted this 27 October 2022

Hi Rhonda,

Please wait a bit as the domain assignment and SSL connection needs up to 72 hours to be applied completely.

...................................................
Sincerely,
Hella
Nicepage Support Team

Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1
Follow us on Facebook: http://facebook.com/nicepageapp

Hi Rhonda, Please wait a bit as the domain assignment and SSL connection needs up to 72 hours to be applied completely. ................................................... Sincerely, Hella Nicepage Support Team Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1 Follow us on Facebook: http://facebook.com/nicepageapp
ccampbell
4 Posts
ccampbell posted this 27 October 2022

Hello,
The IP address has been changed and when checking the domain connection it says that it is connected. However, the website is still not updating completely. Only a few of the updates are making it over to the actual website.

Hello, The IP address has been changed and when checking the domain connection it says that it is connected. However, the website is still not updating completely. Only a few of the updates are making it over to the actual website.
Support Team
Support Team posted this 26 October 2022

Hello Rhonda,

Thanks for contacting us

We can see that the website is up and working, which means that the domain name is in use.
Look at the screenshot below.

domainnamecu.png

Perhaps you already upload the website on different hosting? Because the IP address 66.118.64.20 points to another hosting. After you remove the IP address in the settings of your domain name registrar company and change it to ours 35.157.174.232, then you can assign it.
https://nicepage.com/doc/1293/custom-domain

Thank you.
...................................................
Sincerely,
Ahmad.
Nicepage Support Team

Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1
Follow us on Facebook: http://facebook.com/nicepageapp

Hello Rhonda, Thanks for contacting us We can see that the website is up and working, which means that the domain name is in use. Look at the screenshot below. !domainnamecu.png! Perhaps you already upload the website on different hosting? Because the IP address ***66.118.64.20*** points to another hosting. After you remove the IP address in the settings of your domain name registrar company and change it to ours ***35.157.174.232***, then you can assign it. https://nicepage.com/doc/1293/custom-domain Thank you. ................................................... Sincerely, Ahmad. Nicepage Support Team Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1 Follow us on Facebook: http://facebook.com/nicepageapp
domainnamecu.png
You must log in or register to leave comments

Company
Product
Themes & Templates
Nicepage
Web Design