Nicepage desktop application is crashing

drippunksmeta
6 Posts
drippunksmeta posted this 06 October 2022
Report a bug

The online builder works perfectly. Have tried to install the desktop app couple times and still when I open it the "loading" message appears and then It crashes instantly. I have no idea why this is happening

The online builder works perfectly. Have tried to install the desktop app couple times and still when I open it the "loading" message appears and then It crashes instantly. I have no idea why this is happening
crash
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Support Team
Support Team posted this 06 October 2022

Hi, Caius,

Try to click on our logo in the top left corner. Will it help you?
...................................................
Sincerely,
Paul C.
Nicepage Support Team

Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1
Follow us on Facebook: http://facebook.com/nicepageapp

Hi, Caius, Try to click on our logo in the top left corner. Will it help you? ................................................... Sincerely, Paul C. Nicepage Support Team Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1 Follow us on Facebook: http://facebook.com/nicepageapp
drippunksmeta
6 Posts
drippunksmeta posted this 06 October 2022

It just crashes instantly when I open it. I have attached an image of how it looks like before crashing

It just crashes instantly when I open it. I have attached an image of how it looks like before crashing
dsa.png
Support Team
Support Team posted this 06 October 2022

Hi, Caius,

Please try to disable your antivirus, firewall, and other apps that may affect the work of the Internet, and try again.
...................................................
Sincerely,
Paul C.
Nicepage Support Team

Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1
Follow us on Facebook: http://facebook.com/nicepageapp

Hi, Caius, Please try to disable your antivirus, firewall, and other apps that may affect the work of the Internet, and try again. ................................................... Sincerely, Paul C. Nicepage Support Team Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1 Follow us on Facebook: http://facebook.com/nicepageapp
drippunksmeta
6 Posts
drippunksmeta posted this 06 October 2022

Still doesn't work :/

Still doesn't work :/
Support Team
Support Team posted this 07 October 2022

Hello Caius,

Try to delete the Nicepage Desktop App and reinstall it again. This time install the app on a different disk drive c:\ or d:\
Does not have enough permissions: c:\Users\USER_NAME\Documents\

If the issue still persists. try to do the following below

Do you see the /Nicepage folder in this directory?
Please try caching the projects folder manually:

1) open %APPDATA%\Nicepage\config.JSON file for editing. Please back it up before editing.
2) find the line with the projects folder. For example, in my case, this is:

"projects folder": "D:\NP projects\Nicepage1",

3) change the path to the different EMPTY folders. For example:

"projects Folder": "D:\ahmad\work\Nicepage",

Save the file and restart Nicepage. Does the issue continue?
...................................................
Sincerely,
Ahmad.
Nicepage Support Team

Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1
Follow us on Facebook: http://facebook.com/nicepageapp

Hello Caius, Try to delete the Nicepage Desktop App and reinstall it again. This time install the app on a different disk drive c:\ or d:\ Does not have enough permissions: c:\Users\USER_NAME\Documents\ If the issue still persists. try to do the following below Do you see the /Nicepage folder in this directory? Please try caching the projects folder manually: 1) open %APPDATA%\Nicepage\config.JSON file for editing. Please back it up before editing. 2) find the line with the projects folder. For example, in my case, this is: "projects folder": "D:\\NP projects\Nicepage1", 3) change the path to the different EMPTY folders. For example: "projects Folder": "D:\\ahmad\work\Nicepage", Save the file and restart Nicepage. Does the issue continue? ................................................... Sincerely, Ahmad. Nicepage Support Team Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1 Follow us on Facebook: http://facebook.com/nicepageapp
Safnah IT Services
1 Posts
Safnah IT Services posted this 07 October 2022

Try to update to the latest version

Try to update to the latest version

Last edited 07 October 2022 by Support Team

drippunksmeta
6 Posts
drippunksmeta posted this 07 October 2022

I tried to change the config.json file to another location and it worked. Thank you, problem solved

I tried to change the config.json file to another location and it worked. Thank you, problem solved
Support Team
Support Team posted this 07 October 2022

Hello Caius,
Amazing!
We are glad that you were able to sort it out.
Let us know if you have any questions or require our assistance
Thank you
...................................................
Sincerely,
Ahmad.
Nicepage Support Team

Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1
Follow us on Facebook: http://facebook.com/nicepageapp

Hello Caius, Amazing! We are glad that you were able to sort it out. Let us know if you have any questions or require our assistance Thank you ................................................... Sincerely, Ahmad. Nicepage Support Team Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1 Follow us on Facebook: http://facebook.com/nicepageapp
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