Nicepage Installation Frozen

Hi,

Thanks for contacting us

Does it happen previously or this is your first installation? Do you have an active firewall or antivirus that you can temporarily turn off?

Reboot your PC and try again the installation process
https://nicepage.com/download-windows-full

Let us know the result.
...................................................
Sincerely,
Ahmad.
Nicepage Support Team

Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1
Follow us on Facebook: http://facebook.com/nicepageapp

downloaded full version and tried to install over older installation. installation stuck at about 25% on windows 11. Firewall and antivirus is off

Hi,

Kindly follow the following steps below:

1. Open windows explorer
2. In the address bar, enter %APPDATA%\Nicepage >> go to the parent folder and delete this Nicepage folder
3. In the address bar, enter %LOCALAPPDATA%\nicepage-updater >> go to the parent folder and delete this nicepage-updater folder
4. In the address bar, enter%LOCALAPPDATA%\Programs\Nicepage >> go to the parent folder and delete this Nicepage folder
5. Install Nicepage again https://nicepage.com/download-windows-full.

Let us know the result.
...................................................
Sincerely,
Ahmad.
Nicepage Support Team

Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1
Follow us on Facebook: http://facebook.com/nicepageapp

I have deleted the mentiined folders and disabled Antivirus. Installation however still hangs on same place.

Hi,

It would be great to know where you are installing the app.
Perhaps the app tries to create a directory in a folder or drive that is unavailable on the PC.

Try to delete related to Nicepage folders and reinstall it again. This time install the app on a different disk drive c:\ or d:\
Does not have enough permissions: c:\Users\USER_NAME\Documents\

If the issue persists, try to follow the steps below also.

Do you see the /Nicepage folder in this directory?
Please try caching the projects folder manually:

1) open %APPDATA%\Nicepage\config.json file for editing. Please back it up before editing.
2) find the line with the projects folder. For example, in Windows, this is:

"projects folder": "D:\NP projects\Nicepage111",

3) change the path to the different EMPTY folders. For example:

"projects Folder": "D:\Ahmad\work\Nicepage,"

Save the file and restart Nicepage. Does the issue continue?

Please make for a screen recording video
https://screencast-o-matic.com/screen-recorder

Thank you
...................................................
Sincerely,
Ahmad.
Nicepage Support Team

Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1
Follow us on Facebook: http://facebook.com/nicepageapp

Thank you for support. I allready deleted all nicepage folders and projects. Still stucks at installation. Could not work out how to install in different location as install does not ask. perhaps enter install path by runing install from prompt ?
I now created a new user profile and tried installing it. that worked without problems. So i guess simplest way is to use new profile and dump old one

Hi,

Thanks for the information. Perhaps your experience will help someone also.

Please specify. Do you want us to delete the current profile? Will the app work if you log back in with your old profile in the Nicepage Desktop app after a successful reinstallation?
...................................................
Sincerely,
Ahmad.
Nicepage Support Team

Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1
Follow us on Facebook: http://facebook.com/nicepageapp