My developer can't save pages despite the licence being activated

gigabit07
19 Posts
gigabit07 posted this 07 March 2019
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Hi, I have a Nicepage licence activated through a plugin running on a WordPress site.
I can make and save pages ok on a particular WordPress user account, but when my contractor developer tries to save pages, it comes up with the enter licence details request.

I don't want to give them my licence information to enter, and we had troubles doing a remote control session where I may have been able to enter the info myself - I think they had firewall protections.

How do I get around this? How does the plugin know somebody else is editing the same content on the same domain that I can work on without this issue?
Mark

Hi, I have a Nicepage licence activated through a plugin running on a WordPress site. I can make and save pages ok on a particular WordPress user account, but when my contractor developer tries to save pages, it comes up with the enter licence details request. I don't want to give them my licence information to enter, and we had troubles doing a remote control session where I may have been able to enter the info myself - I think they had firewall protections. How do I get around this? How does the plugin know somebody else is editing the same content on the same domain that I can work on without this issue? Mark
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Support Team
Support Team posted this 08 March 2019

Hi Mark,

You have granted the client license to your developer and he cannot save pages? Am I right? Maybe they could try to log out and log in again. Make sure that you have added the account of your developer as the Client License in your Nicepage account.

...................................................
Sincerely,
Hella
Nicepage Support Team

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Hi Mark, You have granted the client license to your developer and he cannot save pages? Am I right? Maybe they could try to log out and log in again. Make sure that you have added the account of your developer as the Client License in your Nicepage account. ................................................... Sincerely, Hella Nicepage Support Team Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1 Follow us on Facebook: http://facebook.com/nicepageapp
gigabit07
19 Posts
gigabit07 posted this 08 March 2019

Thankyou - may I suggest that the error message suggests this as the likely cause - we wasted a whole bunch of time on this last night. It's not obvious this would be necessary when my developer is using the same WordPress login account that I used and as everybody is new to this product it would help that we don't all have to learn the hard way.

You guys are not alone in this, but software developers need to spend a day in a factory looking at the industrial control systems engineers like me build. It would not be considered satisfactory at all if there was a fault condition, and as the programmer I knew exactly what the problem was (say, an over-temperature on Kiln 7), and I just flagged an alarm that told the operator "Fault somewhere on something, you figure it out"

M

Thankyou - may I suggest that the error message suggests this as the likely cause - we wasted a whole bunch of time on this last night. It's not obvious this would be necessary when my developer is using the same WordPress login account that I used and as everybody is new to this product it would help that we don't all have to learn the hard way. You guys are not alone in this, but software developers need to spend a day in a factory looking at the industrial control systems engineers like me build. It would not be considered satisfactory at all if there was a fault condition, and as the programmer I knew exactly what the problem was (say, an over-temperature on Kiln 7), and I just flagged an alarm that told the operator "Fault somewhere on something, you figure it out" M
wpexpertinbd
48 Posts
wpexpertinbd posted this 09 March 2019

@gigabit07 , your developer need a client license from you. So, add him/her email at your nicepage client license area. Then he/she will get a welcome email from nicepage to create a nicepage account after that they are able to login & edit the content.

which WordPress account you & your developer used that does not matter here!

@gigabit07 , your developer need a client license from you. So, add him/her email at your nicepage client license area. Then he/she will get a welcome email from nicepage to create a nicepage account after that they are able to login & edit the content. which WordPress account you & your developer used that does not matter here!
Support Team
Support Team posted this 11 March 2019

Hi Mark,

We have an article about client licenses in our documentation:
https://nicepage.com/doc/article/25536/client-licenses

Your Nicepage Pro license includes 10 client licenses for your client so they can make changes in the Nicepage plugin.

Please let us know if you have any further questions.

...................................................
Sincerely,
Olivia
Nicepage Support Team

Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1
Follow us on Facebook: http://facebook.com/nicepageapp

Hi Mark, We have an article about client licenses in our documentation: https://nicepage.com/doc/article/25536/client-licenses Your Nicepage Pro license includes 10 client licenses for your client so they can make changes in the Nicepage plugin. Please let us know if you have any further questions. ................................................... Sincerely, Olivia Nicepage Support Team Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1 Follow us on Facebook: http://facebook.com/nicepageapp
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