Latest Nicepage update triggers Avast anti-virus response

It’s probably a false positive.
Upload the installer to virustotal.
You’ll need to white list NP in your antivirus.

Hello,

Avast must take the software Nicepage again from their virus database.

Current solution:
Remove Nicepage from quarantine and whitelist the software and the installatons folder.
Then you can use Nicepage normally again.

Greetings Sebastian Mallach

Last edited 18 May 2022 by msebastian100

It’s probably a false positive.
Upload the installer to virustotal.
You’ll need to white list NP in your antivirus.

The installer wasn't the issue. Once the installer started, Avast looked like it was going into epileptic shock. Every file as it was installed was triggering a response from Avast. Thankfully, a system restore put me back into a working state.

Hello,

Avast must take the software Nicepage again from their virus database.

Current solution:
Remove Nicepage from quarantine and whitelist the software and the installatons folder.
Then you can use Nicepage normally again.

Greetings Sebastian Mallach

That's an excellent idea. I will whitelist the Nicepage app and tell it to ignore the Nicepage path. Hopefully, nobody who creates viruses decides to store the files in my Nicepage path ;-)

Hi,

Thanks for reporting the problem. We have asked our developers to check it.

it triggered a response from Avast Free anti-virus.

Please let us know the version of this antivirus.

...................................................
Sincerely,
Susanna I.
Nicepage Support Team

Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1
Follow us on Facebook: http://facebook.com/nicepageapp

Same problem here! I can´t work and start Nicepage Desktop anymore!

Hi,

Please try to temporarily disable anti-virus application and report to your anti-virus that the alert is false-positive.

...................................................
Sincerely,
Hella
Nicepage Support Team

Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1
Follow us on Facebook: http://facebook.com/nicepageapp

Hi,

Thanks for reporting the problem. We have asked our developers to check it.

it triggered a response from Avast Free anti-virus.

Please let us know the version of this antivirus.

...................................................
Sincerely,
Susanna I.
Nicepage Support Team

Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1
Follow us on Facebook: http://facebook.com/nicepageapp

I cannot answer which version of the program caused this since the System Restore put me back to an older version (before doing the System Restore, I checked to see which apps would be affected, and the two names that came up were Avast and Nicepage).

Anyway, since adding Nicepage to the whitelist, I was able to update both Avast and Nicepage after the system restore and everything works OK.

Also, I reported the potential false positive to Avast myself yesterday after I got everything working.

Last edited 19 May 2022 by jack.from.canada

Good thing I have read this post before updating anything on Nicepage or else, I might also encounter the same issue as yours and affect our business site. Thank you for sharing this and for also providing details on what you have done to resolve the issue. This is very helpful.

Last edited 20 June 2022 by Support Team