Where are my websites ?

GiO987654321
7 Posts
GiO987654321 posted this 06 April 2022
Ask a Question

Hello Nicepage team
I have a problem . i reconnec from some weeks to nicepage account and i don't retrieve anything ....between time , ive reinstalled my computer .
I login with giovannibourgeois@gmail.com
but websites board is completely empty ...
and i cannot edit my websites . so urgent .

Normally all is online , isn't it .? , reassure me ....!

thank you for your support
GiO

Hello Nicepage team I have a problem . i reconnec from some weeks to nicepage account and i don't retrieve anything ....between time , ive reinstalled my computer . I login with giovannibourgeois@gmail.com but websites board is completely empty ... and i cannot edit my websites . so urgent . Normally all is online , isn't it .? , reassure me ....! thank you for your support GiO
Vote to pay developers attention to this features or issue.
8 Replies
Order By: Standard | Newest
Support Team
Support Team posted this 06 April 2022

Hello Borgeois,

Thanks for contacting us

All the websites build in your Desktop app are stored in your local PC. If you were desgining your websites in the Online Builder, our servers are keeping the data for your account.
...................................................
Sincerely,
Ahmad M.
Nicepage Support Team

Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1
Follow us on Facebook: http://facebook.com/nicepageapp

Hello Borgeois, Thanks for contacting us All the websites build in your Desktop app are stored in your local PC. If you were desgining your websites in the Online Builder, our servers are keeping the data for your account. ................................................... Sincerely, Ahmad M. Nicepage Support Team Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1 Follow us on Facebook: http://facebook.com/nicepageapp
MerlinAZ
2769 Posts
MerlinAZ posted this 06 April 2022

If you created your sites with the online web app, log in online and they should still be there.
If you created your sites with the Desktop app, the only way to get your sites back will be from a backup of your original hard drive, preferrably a backup of the Project files, which should always be created and saved in a safe place.

If you created your sites with the online web app, log in online and they should still be there. If you created your sites with the Desktop app, the only way to get your sites back will be from a backup of your original hard drive, preferrably a backup of the Project files, which should always be created and saved in a safe place.
GiO987654321
7 Posts
GiO987654321 posted this 06 April 2022

im dead

im dead
GiO987654321
7 Posts
GiO987654321 posted this 06 April 2022

but why there is not an auto back up from local to host !!!!!!

but why there is not an auto back up from local to host !!!!!!

Last edited 06 April 2022 by GiO987654321

GiO987654321
7 Posts
GiO987654321 posted this 06 April 2022

i ve lost all my jobs

thatsnot possible !!

i ve lost all my jobs thatsnot possible !!
MerlinAZ
2769 Posts
MerlinAZ posted this 06 April 2022

I'm assuming you used the Desktop app and not the online web app?
Autobackup from local to host? No one does that.
There is autobackup on the Desktop app.
I have my own host and upload the Project file when I upload my site using Filezilla.
Backup, backup, backup. Always. External hard drives are cheap.
You should have created a backup image of the original drive before you erased it.
There's a free version of Macrium that works great.
I know after the fact it's no help.

I'm assuming you used the Desktop app and not the online web app? Autobackup from local to host? No one does that. There is autobackup on the Desktop app. I have my own host and upload the Project file when I upload my site using Filezilla. Backup, backup, backup. Always. External hard drives are cheap. You should have created a backup image of the original drive before you erased it. There's a free version of Macrium that works great. I know after the fact it's no help.

Last edited 06 April 2022 by MerlinAZ

GiO987654321
7 Posts
GiO987654321 posted this 06 April 2022

here i have 30 To hardrive . i do video post prod .
no i think , for the price ,.awesome there is no online auto backup . it seems so logic
2years working for nothing .

should to redo at all... but not with nicepage .

here i have 30 To hardrive . i do video post prod . no i think , for the price ,.awesome there is no online auto backup . it seems so logic 2years working for nothing . should to redo at all... but not with nicepage .

Last edited 06 April 2022 by GiO987654321

MerlinAZ
2769 Posts
MerlinAZ posted this 06 April 2022

Did you create the sites using the Desktop app or the online web app?
If you used the online web app, they should still be there.
If you used the Desktop app, you destroyed them and can't blame the software.
There's a longshot but you can try using a restoration software that can see if the folders are still there on your hard drive in the filesystem. But they were probably overwritten when you reinstalled your OS. Might be worth a check since it couldn't hurt. Don't install the program--create a boot disk on another computer if possible and boot to that to scan your computer.

Did you create the sites using the Desktop app or the online web app? If you used the online web app, they should still be there. If you used the Desktop app, you destroyed them and can't blame the software. There's a longshot but you can try using a restoration software that can see if the folders are still there on your hard drive in the filesystem. But they were probably overwritten when you reinstalled your OS. Might be worth a check since it couldn't hurt. Don't install the program--create a boot disk on another computer if possible and boot to that to scan your computer.
You must log in or register to leave comments