I can´t import a project

stefan.wolff
2 Posts
stefan.wolff posted this 24 March 2022
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Dear laydie and gentlemen,

i bought the personal license, but i can´t Import a project using the online builder or the desktop app. I always receive the message to upgrade to a premium Edition. Then i click to activate my license, which seems to work sucessfully. But the Problem restarts all over again.

best regards
S.Wolff

Dear laydie and gentlemen, i bought the personal license, but i can´t Import a project using the online builder or the desktop app. I always receive the message to upgrade to a premium Edition. Then i click to activate my license, which seems to work sucessfully. But the Problem restarts all over again. best regards S.Wolff
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MerlinAZ
2690 Posts
MerlinAZ posted this 24 March 2022

Log out and back in and try again.
If there is still an issue, post a screenshot.

Log out and back in and try again. If there is still an issue, post a screenshot.
Support Team
Support Team posted this 25 March 2022

Hi, Stefan,

Thanks for being our customer!

With the Personal license, you can have only 1 site in the Nicepage Online dashboard. If you already have a site there, you will not be allowed to add or import a new site. If you need to import a site, export an existing site as a Project (so you could import it back), and import the desired site to Nicepage Online.

Please note that you can have up to 5 sites in the Nicepage Desktop dashboard.

Let us know if you need our further help!
...................................................
Sincerely,
Paul C.
Nicepage Support Team

Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1
Follow us on Facebook: http://facebook.com/nicepageapp

Hi, Stefan, Thanks for being our customer! With the Personal license, you can have only **1 site in the Nicepage Online dashboard**. If you already have a site there, you will not be allowed to add or import a new site. If you need to import a site, export an existing site as a Project (so you could import it back), and import the desired site to Nicepage Online. Please note that you can have **up to 5 sites in the Nicepage Desktop dashboard**. Let us know if you need our further help! ................................................... Sincerely, Paul C. Nicepage Support Team Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1 Follow us on Facebook: http://facebook.com/nicepageapp
stefan.wolff
2 Posts
stefan.wolff posted this 25 March 2022

Hello Paul,
Thanks for your explanation which seems to me absolute logical to explain the problem. But according to that then i don't understand the following: i created my site using the desktop app, then i published it to a nicepage subdomain. But now i can't see or work on it in the online builder. And that was the cause for my tries to import the site. But i asume according to your explanation that should be possible. Or did i understand you wrong??
kindly,
S.Wolff

Hello Paul, Thanks for your explanation which seems to me absolute logical to explain the problem. But according to that then i don't understand the following: i created my site using the desktop app, then i published it to a nicepage subdomain. But now i can't see or work on it in the online builder. And that was the cause for my tries to import the site. But i asume according to your explanation that should be possible. Or did i understand you wrong?? kindly, S.Wolff

Last edited 25 March 2022 by stefan.wolff

Support Team
Support Team posted this 25 March 2022

Hi Stefan,

The site created and published from the desktop application can be further edited only from the desktop application and not in the online builder. So please open the desktop app, edit the site and publish it again.

...................................................
Sincerely,
Hella
Nicepage Support Team

Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1
Follow us on Facebook: http://facebook.com/nicepageapp

Hi Stefan, The site created and published from the desktop application can be further edited only from the desktop application and not in the online builder. So please open the desktop app, edit the site and publish it again. ................................................... Sincerely, Hella Nicepage Support Team Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1 Follow us on Facebook: http://facebook.com/nicepageapp
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