ReCaptcha Setup

wdowns
5 Posts
wdowns posted this 19 February 2022
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ReCapcha isn't working when I try to include it as a new form field. I keep getting returned to the Google setup settings screen. I've added the website and the site/secret keys are pasted correctly. Is there something else to do?

ReCapcha isn't working when I try to include it as a new form field. I keep getting returned to the Google setup settings screen. I've added the website and the site/secret keys are pasted correctly. Is there something else to do?
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MerlinAZ
2694 Posts
MerlinAZ posted this 19 February 2022

Are you seeing the icon in the bottom right of your site?

Are you seeing the icon in the bottom right of your site?
wdowns
5 Posts
wdowns posted this 19 February 2022

No, I'm not.

No, I'm not.
MerlinAZ
2694 Posts
MerlinAZ posted this 19 February 2022

Then it’s a problem setting up the keys.
V3 is terrible anyway. Google handles it and doesn’t block anything.
I went back to using a third party form and it works fine.

Then it’s a problem setting up the keys. V3 is terrible anyway. Google handles it and doesn’t block anything. I went back to using a third party form and it works fine.
Support Team
Support Team posted this 21 February 2022

Hi William,

So you have received the reCaptcha v3 keys for the exact domain that you have, added them in the site settings, published the site and the reCaptcha badge does not appear at the bottom of your live page?
Please check once again that you have followed all the instructions:
https://nicepage.com/doc/61415/recaptcha-integration

...................................................
Sincerely,
Hella
Nicepage Support Team

Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1
Follow us on Facebook: http://facebook.com/nicepageapp

Hi William, So you have received the reCaptcha v3 keys for the exact domain that you have, added them in the site settings, published the site and the reCaptcha badge does not appear at the bottom of your live page? Please check once again that you have followed all the instructions: https://nicepage.com/doc/61415/recaptcha-integration ................................................... Sincerely, Hella Nicepage Support Team Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1 Follow us on Facebook: http://facebook.com/nicepageapp
wdowns
5 Posts
wdowns posted this 21 February 2022

Ok, I did get the reCaptcha badge to show but when the reCaptcha badge shows I get a "Unable to send your message. Please fix errors then try again." error. Removing the reCaptcha keys results in a successful submission.

Ok, I did get the reCaptcha badge to show but when the reCaptcha badge shows I get a "Unable to send your message. Please fix errors then try again." error. Removing the reCaptcha keys results in a successful submission.
Support Team
Support Team posted this 22 February 2022

Hi,

Please check again the reCaptcha keys, maybe you entered them incorrectly (made a mistake).
Try to regenerate the keys, make sure that the keys are for this domain.

It is also possible that when developing a site you often open, refresh the page, test the form and reCaptcha considers this Spam and blocks the form from submitting
Provide please a link to the Page with this form.

...................................................
Sincerely,
Susanna I.
Nicepage Support Team

Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1
Follow us on Facebook: http://facebook.com/nicepageapp

Hi, Please check again the reCaptcha keys, maybe you entered them incorrectly (made a mistake). Try to regenerate the keys, make sure that the keys are for this domain. It is also possible that when developing a site you often open, refresh the page, test the form and reCaptcha considers this Spam and blocks the form from submitting Provide please a link to the Page with this form. ................................................... Sincerely, Susanna I. Nicepage Support Team Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1 Follow us on Facebook: http://facebook.com/nicepageapp
wdowns
5 Posts
wdowns posted this 23 February 2022

Did as you suggested and regen'd the keys. They are cut and pasted. Same issue.

Here is a link: https://firstreliabletransfers.com/

Did as you suggested and regen'd the keys. They are cut and pasted. Same issue. Here is a link: https://firstreliabletransfers.com/
Support Team
Support Team posted this 25 February 2022

Hi,

Thanks for the link, I see the problem.
If you're sure that the form works if you don't use reCaptcha keys in your Project, please contact the Google support team and ask them why the problem occurs.

...................................................
Sincerely,
Susanna I.
Nicepage Support Team

Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1
Follow us on Facebook: http://facebook.com/nicepageapp

Hi, Thanks for the link, I see the problem. If you're sure that the form works if you don't use reCaptcha keys in your Project, please contact the Google support team and ask them why the problem occurs. ................................................... Sincerely, Susanna I. Nicepage Support Team Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1 Follow us on Facebook: http://facebook.com/nicepageapp
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