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Phone number field not accepting 'w' and ',' as valid characters

jack.from.canada
118 Posts
jack.from.canada posted this 06 February 2022
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I initially submitted this as a Wishlist item, but it's really a bug.

When I try to insert a phone number with a "pause" so that it will include an extension, I try using the "universal symbol" (a comma) for each 2-second pause. Unfortunately, the syntax checker does not allow any non-numeric characters in the phone number other than brackets and the standard separation characters.

I think you should also be allowing the comma (,) so that pauses can be inserted for dialing extensions. I would also add the "w" character, which is intended to "wait" for a dial-tone when using the switchboard dial-out feature.

Eg. 9w1234567890,123 (which means dial 9, wait for dial-tone, then dial the phone number, including the phone extension)

There is a workaround, but it's cumbersome and unstable. Instead of defining a PHONE NUMBER link, you can currently define a PAGE link and provide the url "tel:1234567890,123" which will insert the mixed string into the telephone number field and classify it as a phone number with extension (that's GREAT). Unfortunately, that field can no longer be edited (due to the comma), so if you need to edit the phone number or phone extension, you need to again convert the field to the PAGE url syntax to accomplish the edit.

I initially submitted this as a Wishlist item, but it's really a bug. When I try to insert a phone number with a "pause" so that it will include an extension, I try using the "universal symbol" (a comma) for each 2-second pause. Unfortunately, the syntax checker does not allow any non-numeric characters in the phone number other than brackets and the standard separation characters. I think you should also be allowing the comma (,) so that pauses can be inserted for dialing extensions. I would also add the "w" character, which is intended to "wait" for a dial-tone when using the switchboard dial-out feature. Eg. 9w1234567890,123 (which means dial 9, wait for dial-tone, then dial the phone number, including the phone extension) There is a workaround, but it's cumbersome and unstable. Instead of defining a PHONE NUMBER link, you can currently define a PAGE link and provide the url "tel:1234567890,123" which will insert the mixed string into the telephone number field and classify it as a phone number with extension (that's GREAT). Unfortunately, that field can no longer be edited (due to the comma), so if you need to edit the phone number or phone extension, you need to again convert the field to the PAGE url syntax to accomplish the edit.
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Support Team
Support Team posted this 08 February 2022

Jack,

We have forwarded this bug to the dev team as well.

...................................................
Sincerely,
Allen R.
Nicepage Support Team

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Jack, We have forwarded this bug to the dev team as well. ................................................... Sincerely, Allen R. Nicepage Support Team Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1 Follow us on Facebook: http://facebook.com/nicepageapp
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