Important - Sarah AlDera

3 Posts

sarahtaldera posted this 12 January 2022

Hello

Yesterday I subscribed to the premium, but it did not work on my account as when I use fonts or templates I get a message of unsubscribe! I have important work to do, but because of the non-subscription letter, I could not finish and complete my work!

please reply soon

Sarah AlDera

Hello Yesterday I subscribed to the premium, but it did not work on my account as when I use fonts or templates I get a message of unsubscribe! I have important work to do, but because of the non-subscription letter, I could not finish and complete my work! **please reply soon** Sarah AlDera

sarah

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2722 Posts

Is Solution

MerlinAZ posted this 12 January 2022

Which plan?
The Personal plan only includes these fonts.

Which plan? The Personal plan only includes these fonts.

Last edited 12 January 2022 by MerlinAZ

NP-fonts.jpg

3 Posts

sarahtaldera posted this 12 January 2022

And the other elements, why I get a message of non-subscription if I am already subscribed?!
The plan is already active

And the other elements, why I get a message of non-subscription if I am already subscribed?! **The plan is already active** ![message of non-subscription][1] [1]: https://ibb.co/KhfVfrt

2722 Posts

MerlinAZ posted this 12 January 2022

Screenshot?

Support Team posted this 13 January 2022

Hi Sarah,

Can you elaborate more on that?
Please specify exactly which fonts and templates are you trying to use?

From your provided screenshot above https://ibb.co/KhfVfrt we see that you are trying to use features from PRO and Ultimate licenses, but according to your profile, you have the Personal Edition license.

Thank you for understanding.
...................................................
Sincerely,
Ahmad M.
Nicepage Support Team

Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1.
Follow us on Facebook: http://facebook.com/nicepageapp.

Hi Sarah, Can you elaborate more on that? Please specify exactly which fonts and templates are you trying to use? From your provided screenshot above https://ibb.co/KhfVfrt we see that you are trying to use features from PRO and Ultimate licenses, but according to your profile, you have the ***Personal Edition license***. Thank you for understanding. ................................................... Sincerely, Ahmad M. Nicepage Support Team Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1. Follow us on Facebook: http://facebook.com/nicepageapp.

Important - Sarah AlDera

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