joomla4_nicepage_plugin-4.0.3.zip/Joomla 4.0.4

aty.van.ooijen32
4 Posts
aty.van.ooijen32 posted this 01 December 2021
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The above mentioned combi works oke on my pc. (wampserver). Installed on production environment the edit content articles etc is not possible. I can not make changes on the production environment. What can be the reason for this?

The above mentioned combi works oke on my pc. (wampserver). Installed on production environment the edit content articles etc is not possible. I can not make changes on the production environment. What can be the reason for this?
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Support Team
Support Team posted this 01 December 2021

Hi,

Please let me know what is the exact issue with editing the content on the site. Is there any error message? Attach a screenshot of it.
Problems with the editing on the live server may be related to the server settings. You can contact your hosting provider and ask them to check the logs to see what is blocking Nicepage requests. That may be the server PHP limits or security settings.
...................................................
Sincerely,
Hella
Nicepage Support Team

Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1
Follow us on Facebook: http://facebook.com/nicepageapp

Hi, Please let me know what is the exact issue with editing the content on the site. Is there any error message? Attach a screenshot of it. Problems with the editing on the live server may be related to the server settings. You can contact your hosting provider and ask them to check the logs to see what is blocking Nicepage requests. That may be the server PHP limits or security settings. ................................................... Sincerely, Hella Nicepage Support Team Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1 Follow us on Facebook: http://facebook.com/nicepageapp
aty.van.ooijen32
4 Posts
aty.van.ooijen32 posted this 01 December 2021

Thanks for your quick reply. The editor shows nothing. just an empty screen. I will check the hosting provider for security settings. The PHP settins are 7.4. Let you know what the result are.

Thanks for your quick reply. The editor shows nothing. just an empty screen. I will check the hosting provider for security settings. The PHP settins are 7.4. Let you know what the result are.
Support Team
Support Team posted this 02 December 2021

Hi,

Please let us know what was the reply from your hosting provider. I hope that they could fix this issue.

...................................................
Sincerely,
Hella
Nicepage Support Team

Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1
Follow us on Facebook: http://facebook.com/nicepageapp

Hi, Please let us know what was the reply from your hosting provider. I hope that they could fix this issue. ................................................... Sincerely, Hella Nicepage Support Team Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1 Follow us on Facebook: http://facebook.com/nicepageapp
aty.van.ooijen32
4 Posts
aty.van.ooijen32 posted this 02 December 2021

Hi, It seems that the content editor of Nicepage does not work with Google chrome. In Microsoft edge it was possible to edit the articles.

Hi, It seems that the content editor of Nicepage does not work with Google chrome. In Microsoft edge it was possible to edit the articles.
Support Team
Support Team posted this 02 December 2021

Hi Aty,

Can you please elaborate more on that and attach the screenshot with issue?

We would appreciate it if you want to include more information in your report that will help us recreate the issue you're experiencing.

Thank you.
...................................................
Sincerely,
Ahmad M.
Nicepage Support Team

Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1
Follow us on Facebook: http://facebook.com/nicepageapp

Hi Aty, Can you please elaborate more on that and attach the screenshot with issue? We would appreciate it if you want to include more information in your report that will help us recreate the issue you're experiencing. Thank you. ................................................... Sincerely, Ahmad M. Nicepage Support Team Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1 Follow us on Facebook: http://facebook.com/nicepageapp
aty.van.ooijen32
4 Posts
aty.van.ooijen32 posted this 02 December 2021

I am sorry can not give you more info while my hosting provider was checking the php settings and security when they found out there was a difference in the editing proces in different browers. I am sorry I do not have the log files.

I am sorry can not give you more info while my hosting provider was checking the php settings and security when they found out there was a difference in the editing proces in different browers. I am sorry I do not have the log files.
Support Team
Support Team posted this 02 December 2021

Nicepage supports,

-Google Chrome
-Safari
-Edge
-Firefox
and partially IE 11

you can check the following article below
https://nicepage.com/doc/4011/supported-browsers

If you have any difficulties with mentioned above browsers, we need more information to recreate the issue you are experiencing so we could try to solve it.
...................................................
Sincerely,
Ahmad M.
Nicepage Support Team

Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1.
Follow us on Facebook: http://facebook.com/nicepageapp.

Nicepage supports, -Google Chrome -Safari -Edge -Firefox and partially IE 11 you can check the following article below https://nicepage.com/doc/4011/supported-browsers If you have any difficulties with mentioned above browsers, we need more information to recreate the issue you are experiencing so we could try to solve it. ................................................... Sincerely, Ahmad M. Nicepage Support Team Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1. Follow us on Facebook: http://facebook.com/nicepageapp.
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