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nicepage cant access my page

sebastian.carta
2 Posts
sebastian.carta posted this 28 October 2021
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Somehow the file structure was ruined on an update. Either that or it lost it. I can't seem to find the homepage I was working on. I can find the HTML in my file explorer but nicepage can't find or open it even though I have tried everything. Please help

Somehow the file structure was ruined on an update. Either that or it lost it. I can't seem to find the homepage I was working on. I can find the HTML in my file explorer but nicepage can't find or open it even though I have tried everything. Please help
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Support Team
Support Team posted this 01 November 2021

Hello Sebastian,

Please let us know were there any system failures before or after the update of the desktop application?
Please check your main Nicepage Folder, the path to it you can find in your Preferences, and search for the folder named Site_////// with your project. Do you have it there? Have you checked to make a backup file for the project before the update?

Unfortunately, we are not able to restore any file that was stored with your local PC.

Let us know the result, please.

...................................................
Sincerely,
Anna T
Nicepage Support Team

Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1
Follow us on Facebook: http://facebook.com/nicepageapp

Hello Sebastian, Please let us know were there any system failures before or after the update of the desktop application? Please check your main Nicepage Folder, the path to it you can find in your Preferences, and search for the folder named Site_////// with your project. Do you have it there? Have you checked to make a backup file for the project before the update? Unfortunately, we are not able to restore any file that was stored with your local PC. Let us know the result, please. ................................................... Sincerely, Anna T Nicepage Support Team Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1 Follow us on Facebook: http://facebook.com/nicepageapp

Last edited 01 November 2021 by Support Team

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