Help with mobile version zooming out and not lock to screen

katiestyles
4 Posts
katiestyles posted this 26 October 2021
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My customers website I’m creating, is perfect for desktop but when I paste the website into mobile browser, it loads perfect but when I pinch to zoom it doesn’t then lock back into place, it stays zoomed out and allows for scrolling left or right leaving a big wide white border. I want the screen to lock on mobile browsing.

My customers website I’m creating, is perfect for desktop but when I paste the website into mobile browser, it loads perfect but when I pinch to zoom it doesn’t then lock back into place, it stays zoomed out and allows for scrolling left or right leaving a big wide white border. I want the screen to lock on mobile browsing.
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katiestyles
4 Posts
katiestyles posted this 26 October 2021

His website is minnisphotography.co.uk

His website is minnisphotography.co.uk
Support Team
Support Team posted this 27 October 2021

Hi,

The issue is with the carousel down your site. It is positioned manually in the phone view with huge left margins that make it go out of the screen and add that scroll bar. Please redesign that section and consider putting carousels inside the two-column grid that will be automatically rearranged in the phone view.

...................................................
Sincerely,
Hella
Nicepage Support Team

Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1
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Hi, The issue is with the carousel down your site. It is positioned manually in the phone view with huge left margins that make it go out of the screen and add that scroll bar. Please redesign that section and consider putting carousels inside the two-column grid that will be automatically rearranged in the phone view. ................................................... Sincerely, Hella Nicepage Support Team Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1 Follow us on Facebook: http://facebook.com/nicepageapp
katiestyles
4 Posts
katiestyles posted this 29 October 2021

Hi I’ve removed the carousel and tried to adjust the page as best I can. Can’t figure out why the blue bar is still at the top of the mobile screen. And why if I slide my finger to the left I get a white bar all down the right side of the page. The screen does lock back into place when pinched now but still left with the white bar and blue bar at the top. Thank you

Hi I’ve removed the carousel and tried to adjust the page as best I can. Can’t figure out why the blue bar is still at the top of the mobile screen. And why if I slide my finger to the left I get a white bar all down the right side of the page. The screen does lock back into place when pinched now but still left with the white bar and blue bar at the top. Thank you

Last edited 29 October 2021 by katiestyles

katiestyles
4 Posts
katiestyles posted this 29 October 2021

Examples

Examples
Support Team
Support Team posted this 10 November 2021

Hello,

Sorry for the delay with the reply.

Your case had the wrong internal status.
We couldn't check the issue with mobile now as your live page has coming soon template.

If you need our assistance with the page please send here our site files in zip format. For this please go to your main Nicepage folder and zip the folder with your project named Site_123///

Thanks.

...................................................
Sincerely,
Anna T
Nicepage Support Team

Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1
Follow us on Facebook: http://facebook.com/nicepageapp

Hello, Sorry for the delay with the reply. Your case had the wrong internal status. We couldn't check the issue with mobile now as your live page has *coming soon* template. If you need our assistance with the page please send here our site files in zip format. For this please go to your main Nicepage folder and zip the folder with your project named Site_123/// Thanks. ................................................... Sincerely, Anna T Nicepage Support Team Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1 Follow us on Facebook: http://facebook.com/nicepageapp
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