Video in modal popup not closing....

2Foqus
5 Posts
2Foqus posted this 26 October 2021
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Hi Team Nicepage,

I have a question regarding the usage of an mp4 file in a modal popup. It all seems to work fine. However, when you close the modal popup the audio of the video keeps playing in the background. We tried to insert a gallery. It didn't work. Is there a way to use code to prevent the audio from playing when closing the modal popup.

I really hope it is possible since we are developing a demo environment for our IT-solution. You can have a look at the page via this link:

https://www.2foqus.nl/vera-testpagina-timextender/

Please us know. Or if you need to have acces to our wordpress environment.

Kind regards, Odile Sips

Hi Team Nicepage, I have a question regarding the usage of an mp4 file in a modal popup. It all seems to work fine. However, when you close the modal popup the audio of the video keeps playing in the background. We tried to insert a gallery. It didn't work. Is there a way to use code to prevent the audio from playing when closing the modal popup. I really hope it is possible since we are developing a demo environment for our IT-solution. You can have a look at the page via this link: https://www.2foqus.nl/vera-testpagina-timextender/ Please us know. Or if you need to have acces to our wordpress environment. Kind regards, Odile Sips
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Support Team
Support Team posted this 26 October 2021

Hi,

Yes, we can see the issue on your website. Please upgrade the Nicepage plugin to the latest version, and also, upgrade your Theme from the latest version of the Nicepage app (if you are using the WP theme made in Nicepage). After doing these actions, please let us know about the results.
...................................................
Sincerely,
Paul C.
Nicepage Support Team

Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1
Follow us on Facebook: http://facebook.com/nicepageapp

Hi, Yes, we can see the issue on your website. Please upgrade the Nicepage plugin to the latest version, and also, upgrade your Theme from the latest version of the Nicepage app (if you are using the WP theme made in Nicepage). After doing these actions, please let us know about the results. ................................................... Sincerely, Paul C. Nicepage Support Team Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1 Follow us on Facebook: http://facebook.com/nicepageapp
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