can't buy software by credit card.. 3 credit card we try it but not work .
even by PayPal ask credit card... we have in balances but not take ..
we are in India/.. city bank credit card not accept ask bank so tell may be Citi bank block some of provider.
can u give us other options.
Hello,
We have read your message and get it clear. We do not have information as to why the order hasn't been processed yet. If PayPro Global cannot process the payment, it is a problem between the payer and the gateway. We can write to them but as an intermediary and this will not speed things up or improve things, it will only slow things down. We can't process the payment ourselves or tell them to do it if PayPro Global can't accept the order for some reason. By cooperating with PayPro Global we accept their terms.
It is a standard procedure to contact the payment gateway about the order status that requires you to provide your personal data, which we do not have and do not ask from our users with registration in our system.
To proceed with the order you need to fill in the contact information and you will get a full response here - https://payproglobal.com/contact/ In case of payment failure you will receive an email with an explanation.
This topic https://nicepage.com/answers/475127 was created as private by another user, using another email address and no orders are visible under that account. Is that ticket created by you?
...................................................
Sincerely,
Anna.
Nicepage Support Team
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Last edited 21 December 2023 by Support Team
Anna
I guess that you did not read my post. Try again:
why "you won't accept responsibility for taking payments. Its not good enough for you to tell your customers to sort it out with your agent. If you want customers its up to YOU to tell paypal to fix it or you get an agent that actually work. You don't have to use paypal there are many others,. Its you who are losing money. Paypal is only losing its cut and Paypal is so big it doesn't care in the least. I guess you must be big enough and rich enough not to care either."
I am not going to waste my time in email exchanges with YOUR agents who YOU pay to collect money for you -- on not to collect it in this case.
And the mail you sent me purporting to point to this thread https://nicepage.com/answers/475127 gives: "Sorry! We couldn't find that page"
Both those tings do not inspire confidence in Nicepage, Which is a pity because at first looks it is much better than WIX.
Anna I guess that you did not read my post. Try again: why "you won't accept responsibility for taking payments. Its not good enough for you to tell your customers to sort it out with your agent. If you want customers its up to YOU to tell paypal to fix it or you get an agent that actually work. You don't have to use paypal there are many others,. Its you who are losing money. Paypal is only losing its cut and Paypal is so big it doesn't care in the least. I guess you must be big enough and rich enough not to care either." I am not going to waste my time in email exchanges with YOUR agents who YOU pay to collect money for you -- on not to collect it in this case. And the mail you sent me purporting to point to this thread https://nicepage.com/answers/475127 gives: "Sorry! We couldn't find that page" Both those tings do not inspire confidence in Nicepage, Which is a pity because at first looks it is much better than WIX.Hello,
We sincerely apologize for the inconvenience you've experienced with the payment process. We understand your frustration and want to assure you that we take all customer feedback seriously to improve our services.
Regarding payment processing, we work with PayPro Global as our authorized payment partner to handle transactions securely. While we deeply regret any inconvenience caused, the payment processing is handled directly by our authorized agent, PayPro Global. You can contact them directly https://payproglobal.com/contact/. The form suggested requires filling in your personal data and contact information and cannot be handled or transferred by the Nicepage support team.
In the meantime, we also understand the importance of offering multiple payment options. We are exploring additional payment methods to provide more flexibility to our customers.
If you encounter any further difficulties or have additional questions, please don't hesitate to reach out to us directly. We're here to assist and ensure your satisfaction.
Thank you for your understanding and for being a valued customer.
...................................................
Sincerely,
Anna.
Nicepage Support Team
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Another customer lost because you won't accept responsibility for taking payments. Its not good enough for you to tell your customers to sort it out with your agent. If you want customers its up to YOU to tell paypal to fix it or you get an agent that actually work. You don't have to use paypal there are many others,. Its you who are losing money. Paypal is only losing its cut and Paypal is so big it doesn't care in the least. I guess you must be big enough and rich enough not to care either.
Another customer lost because you won't accept responsibility for taking payments. Its not good enough for you to tell your customers to sort it out with your agent. If you want customers its up to YOU to tell paypal to fix it or you get an agent that actually work. You don't have to use paypal there are many others,. Its you who are losing money. Paypal is only losing its cut and Paypal is so big it doesn't care in the least. I guess you must be big enough and rich enough not to care either.Hello maxiloon22 ,
All our payments pass-through PayPro Global.
Please tell us did you contact https://payproglobal.com/customer-support ?
They can provide you with any information about your payment. At this moment, your order has "Waiting" status. Please check your mailbox. They could ask you for additional information to process the payment.
...................................................
Sincerely,
Negat Veri
Nicepage Support Team
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Last edited 27 January 2023 by Support Team
I also facing the same problem. I have build 5 pages and now its requires subscription. So my site became late. I am trying from last week but I cant get subscription. I am in a big trouble because I have design 5 pages and now its not working.
I also facing the same problem. I have build 5 pages and now its requires subscription. So my site became late. I am trying from last week but I cant get subscription. I am in a big trouble because I have design 5 pages and now its not working.Hi Ruturaj,
Sorry once again, I didn't mean to waste your time. The problem is that we really do not have any control over payments. So we only can suggest to contact them and ask if there are any other options.
https://payproglobal.com/contact/
...................................................
Sincerely,
Hella
Nicepage Support Team
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i think u loos subscriber .. every time west our time like this replay. do u think we are free for contact PayPro simple payment process not fix your side.. any way.. very poor services.
i think u loos subscriber .. every time west our time like this replay. do u think we are free for contact PayPro simple payment process not fix your side.. any way.. very poor services.Hi Ruturaj,
We are sorry to hear that you are having difficulties with the payment. Unfortunately we do not process payments and you need to contact PayPro Global directly to check if there are any alternative options. Also maybe they need some confirmation from your side, check your inbox.
...................................................
Sincerely,
Hella
Nicepage Support Team
Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1
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