BUG !!!

prog20002
4 Posts
prog20002 posted this 13 August 2021
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Hi everyone,

is there a bug in the 3.23.0 version ???

Since the installation , no more link is working on my sites.

Please help !

Hi everyone, is there a bug in the 3.23.0 version ??? Since the installation , no more link is working on my sites. Please help !
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sukhonomar
70 Posts
sukhonomar posted this 13 August 2021

yes there is a bug, just happened to me, and I have to fix the code manually

yes there is a bug, just happened to me, and I have to fix the code manually
Support Team
Support Team posted this 13 August 2021

Hi,

Could you please specify your issue in detail
...................................................
Sincerely,
Ahmad M.
Nicepage Support Team

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Hi, Could you please specify your issue in detail ................................................... Sincerely, Ahmad M. Nicepage Support Team Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1 Follow us on Facebook: http://facebook.com/nicepageapp
Support Team
Support Team posted this 13 August 2021

Hi Marcel,

We were able to recreate this issue (with logo only) and it was forwarded to our developers for further investigation. We will make sure to inform you in case we got any updates on this matter.
...................................................
Sincerely,
Lilioneta
Nicepage Support Team

Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1
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Hi Marcel, We were able to recreate this issue (with logo only) and it was forwarded to our developers for further investigation. We will make sure to inform you in case we got any updates on this matter. ................................................... Sincerely, Lilioneta Nicepage Support Team Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1 Follow us on Facebook: http://facebook.com/nicepageapp
nsarantopoulos68
342 Posts
nsarantopoulos68 posted this 13 August 2021

there is no such bug for nicepage every link is working correctly perhaps you are trying to preview in quick preview of nicepage

to see the links working you have to preview in the browser like chrome and edge

there is no such bug for nicepage every link is working correctly perhaps you are trying to preview in quick preview of nicepage to see the links working you have to preview in the browser like chrome and edge
abbrico
14 Posts
abbrico posted this 13 August 2021

Me too ! no link are working since the upgrade yesterday. Help !

Me too ! no link are working since the upgrade yesterday. Help !
Support Team
Support Team posted this 13 August 2021

Hello nsarantopoulos68,

there is no such bug for nicepage every link is working correctly perhaps you are trying to preview in quick preview of nicepage
to see the links working you have to preview in the browser like chrome and edge

Thank you for your contribution. Fortunately, the links are working with all the elements other than the logo in the browser preview.

Me too ! no link are working since the upgrade yesterday. Help !

Hi batuyer,
As I wrote above, the issue was forwarded to our developers for further investigation.
...................................................
Sincerely,
Lilioneta
Nicepage Support Team

Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1
Follow us on Facebook: http://facebook.com/nicepageapp

Hello **nsarantopoulos68**, > there is no such bug for nicepage every link is working correctly perhaps you are trying to preview in quick preview of nicepage to see the links working you have to preview in the browser like chrome and edge Thank you for your contribution. Fortunately, the links are working with all the elements other than the logo in the browser preview. > Me too ! no link are working since the upgrade yesterday. Help ! Hi **batuyer**, As I wrote above, the issue was forwarded to our developers for further investigation. ................................................... Sincerely, Lilioneta Nicepage Support Team Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1 Follow us on Facebook: http://facebook.com/nicepageapp
Support Team
Support Team posted this 13 August 2021

Hi,

As we mentioned above, we have reproduced the issue only with the Logo control, the link for this control does not work now.
Our developers are investigating it, we will let you know when the fix is available.

If you have this issue with other controls (text, icons, etc), please create separate private cases and provide your Desktop Projects or temporary access to the CMS admin panel, provide a more detailed explanation of the issue.
We will investigate it on your side.

Thank you.

...................................................
Sincerely,
Susanna I.
Nicepage Support Team

Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1
Follow us on Facebook: http://facebook.com/nicepageapp

Hi, As we mentioned above, we have reproduced the issue *only* with the Logo control, the link for this control does not work now. Our developers are investigating it, we will let you know when the fix is available. If you have this issue with other controls (text, icons, etc), please create separate private cases and provide your Desktop Projects or temporary access to the CMS admin panel, provide a more detailed explanation of the issue. We will investigate it on your side. Thank you. ................................................... Sincerely, Susanna I. Nicepage Support Team Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1 Follow us on Facebook: http://facebook.com/nicepageapp
nsarantopoulos68
342 Posts
nsarantopoulos68 posted this 13 August 2021

but why for me and others tell that the links are not working?

nikos sarantopoulos

thank you

but why for me and others tell that the links are not working? nikos sarantopoulos thank you
fountainpen
2 Posts
fountainpen posted this 13 August 2021

Yes, links are not working. Including in the menu. Including in a new window (target="_blank").
Only If i click on link right button mouse and select "open in new..." - its work.

Yes, links are not working. Including in the menu. Including in a new window (target="_blank"). Only If i click on link right button mouse and select "open in new..." - its work.
abbrico
14 Posts
abbrico posted this 13 August 2021

I confirm

I confirm
Support Team
Support Team posted this 13 August 2021

nsarantopoulos68, if you have a problem with links for the text, icons, menu, etc, please create a private case, provide your Desktop Project, list all problem controls with these links.

fountainpen, please create a private case here https://nicepage.com/Forum/Topic/Create, provide your Nicepage Desktop website exported as a Project and list all controls with broken links.

abbrico, I have answered in your private case, thanks for the Project, our developers are investigating the issues you described.

...................................................
Sincerely,
Susanna I.
Nicepage Support Team

Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1
Follow us on Facebook: http://facebook.com/nicepageapp

*nsarantopoulos68*, if you have a problem with links for the text, icons, menu, etc, please create a private case, provide your Desktop Project, list all problem controls with these links. *fountainpen*, please create a private case here https://nicepage.com/Forum/Topic/Create, provide your Nicepage Desktop website exported *as a Project* and list all controls with broken links. *abbrico*, I have answered in your private case, thanks for the Project, our developers are investigating the issues you described. ................................................... Sincerely, Susanna I. Nicepage Support Team Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1 Follow us on Facebook: http://facebook.com/nicepageapp
abbrico
14 Posts
abbrico posted this 13 August 2021

I want to precise for you that I was the service manager for sanofi laboratory and I know what is a bug.
I worked for 40 000 employes.
This bug is not from my installation. Is from the new version of nicepage deployed yesterday.

Thank you.

Bertrand

I want to precise for you that I was the service manager for sanofi laboratory and I know what is a bug. I worked for 40 000 employes. This bug is not from my installation. Is from the new version of nicepage deployed yesterday. Thank you. Bertrand
Support Team
Support Team posted this 13 August 2021

Dear Nicepage community,

The problem is that the issue with links is repeated not in all projects. With the new project, we cannot reproduce the issue so the issue occurs only with the Projects created before the release of the 3.23 version.
Thanks to our users, who provided Projects where we could see some problems with links, our developers are already investigating this issue. They will fix it as soon as possible.

We apologies for the inconvenience.

abbrico, if you don't mind, please also create a private case and provide one of your Projects where we can see the issue.
This will help us solve the problem ASAP.

...................................................
Sincerely,
Susanna I.
Nicepage Support Team

Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1
Follow us on Facebook: http://facebook.com/nicepageapp

Dear Nicepage community, The problem is that the issue with links is repeated not in all projects. With the new project, we cannot reproduce the issue so the issue occurs *only* with the Projects created before the release of the 3.23 version. Thanks to our users, who provided Projects where we could see some problems with links, our developers are already investigating this issue. They will fix it as soon as possible. We apologies for the inconvenience. *abbrico*, if you don't mind, please also create a private case and provide one of your Projects where we can see the issue. This will help us solve the problem ASAP. ................................................... Sincerely, Susanna I. Nicepage Support Team Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1 Follow us on Facebook: http://facebook.com/nicepageapp
abbrico
14 Posts
abbrico posted this 13 August 2021

Already done. I just want to precise I tested on a new project created with the new version : same issue !

Already done. I just want to precise I tested on a new project created with the new version : same issue !
1mario.leger
1 Posts
1mario.leger posted this 13 August 2021

The link won't open if you click on it but will open with a right click and 'open in a new tab'

The link won't open if you click on it but will open with a right click and 'open in a new tab'
abbrico
14 Posts
abbrico posted this 13 August 2021

Yes but IT is not acceptable

Yes but IT is not acceptable
abbrico
14 Posts
abbrico posted this 14 August 2021

Is there some news about a fix ?

Is there some news about a fix ?
youngrichu
7 Posts
youngrichu posted this 15 August 2021

I'm having the same issue here, links are not working after the new update. I should mention the theme was created with older version of NP.

I'm having the same issue here, links are not working after the new update. I should mention the theme was created with older version of NP.
abbrico
14 Posts
abbrico posted this 15 August 2021

3 days with no news from support. Not acceptable

3 days with no news from support. Not acceptable
Support Team
Support Team posted this 15 August 2021

Hi,

Unfortunately, due to the weekend, there was a delay in solving this problem.
We hope there will be news from our developers within the next 24 hours. We will contact you as soon as we receive a response from them.

Meanwhile, you can install the previous Nicepage 3.22 version from this page https://nicepage.com/User/app/downloads to make the links work again.

Sorry for the inconvenience.

...................................................
Sincerely,
Susanna I.
Nicepage Support Team

Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1
Follow us on Facebook: http://facebook.com/nicepageapp

Hi, Unfortunately, due to the weekend, there was a delay in solving this problem. We hope there will be news from our developers within the next 24 hours. We will contact you as soon as we receive a response from them. Meanwhile, you can install the previous Nicepage **3.22** version from this page https://nicepage.com/User/app/downloads to make the links work again. Sorry for the inconvenience. ................................................... Sincerely, Susanna I. Nicepage Support Team Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1 Follow us on Facebook: http://facebook.com/nicepageapp
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