The Big Spring Sale! Up to 50% off!

Download image

ninaliew74
4 Posts
ninaliew74 posted this 16 June 2021
Ask a Question

Why i can't download image although i have bought the pro package? I thought it allowed me to down 100 pix in a day?

If it is because limit due to my license for the desktop application then please advise how to download otherwise what the purpose i bought the pro and yet i can't get what I want because i dont host the project with you?

Why i can't download image although i have bought the pro package? I thought it allowed me to down 100 pix in a day? If it is because limit due to my license for the desktop application then please advise how to download otherwise what the purpose i bought the pro and yet i can't get what I want because i dont host the project with you?
Vote to pay developers attention to this features or issue.
6 Replies
Order By: Standard | Newest
Support Team
Support Team posted this 18 June 2021

Hello Nina,

Glad to hear that!

Let us know if you need any further assistance.
...................................................
Sincerely,
Lilioneta
Nicepage Support Team

Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1
Follow us on Facebook: http://facebook.com/nicepageapp

Hello Nina, Glad to hear that! Let us know if you need any further assistance. ................................................... Sincerely, Lilioneta Nicepage Support Team Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1 Follow us on Facebook: http://facebook.com/nicepageapp
ninaliew74
4 Posts
ninaliew74 posted this 18 June 2021

Thanks Lilioneta. Now i able to download the pix.

Thanks Lilioneta. Now i able to download the pix.
Support Team
Support Team posted this 17 June 2021

Hello Nina,

But now i am unable to select any image, the message will prompt out as attached file.

This is the correct behaviour when you're using the Online Editor. Your Nicepage Pro Edition includes the desktop app and CMS plugins only. Kindly download the desktop app for Windows or macOS and log in using the credentials for this account with the license >> click on the Profile icon >> Activate. This way, you will be able to use the desktop app to its full potential.

activate-desktop.png

...................................................
Sincerely,
Lilioneta
Nicepage Support Team

Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1
Follow us on Facebook: http://facebook.com/nicepageapp

Hello Nina, > But now i am unable to select any image, the message will prompt out as attached file. This is the correct behaviour when you're using the Online Editor. Your Nicepage Pro Edition includes the desktop app and CMS plugins only. Kindly download the desktop app for [Windows][1] or [macOS][2] and log in using the credentials for this account with the license >> click on the Profile icon >> Activate. This way, you will be able to use the desktop app to its full potential. !activate-desktop.png! ................................................... Sincerely, Lilioneta Nicepage Support Team Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1 Follow us on Facebook: http://facebook.com/nicepageapp [1]: https://nicepage.com/download-windows# [2]: https://nicepage.com/download-mac
MerlinAZ
2697 Posts
MerlinAZ posted this 17 June 2021

That message is implying that you have the desktop version license, not the online version.

That message is implying that you have the desktop version license, not the online version.
ninaliew74
4 Posts
ninaliew74 posted this 17 June 2021

But now i am unable to select any image, the message will prompt out as attached file.

But now i am unable to select any image, the message will prompt out as attached file.
Support Team
Support Team posted this 16 June 2021

Hello Nina,
Thank you for being our customer!

Your Pro license allows you to download 100 stock images in small and medium sizes. The large size is not included in your license:

Screenshot-1.png

Screenshot-2.png

...................................................
Sincerely,
Lilioneta
Nicepage Support Team

Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1
Follow us on Facebook: http://facebook.com/nicepageapp

Hello Nina, Thank you for being our customer! Your Pro license allows you to download 100 stock images in small and medium sizes. The large size is not included in your license: !Screenshot-1.png! !Screenshot-2.png! ................................................... Sincerely, Lilioneta Nicepage Support Team Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1 Follow us on Facebook: http://facebook.com/nicepageapp
You must log in or register to leave comments