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When recieved notifications from this forum, not always goes to the pending posts to review...

LGALLP
348 Posts
LGALLP posted this 12 June 2021
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Hello, NP Team. Hope you´re all good and having a nice day.

I´ve noticed that notification emails drive to the exact pending post so I can read and answer, but when posts are from past questions or as comments and questions to that questions posted, the notification item in the account menu doesn´t drive directly to that specific post, comment, question or answer and have to go looking into pages navigation untill I see the red lighted one...

Can you make this more accurate to always take/drive to the exact post, comment, question or answer to read... I mean, to find it just right away without going to page pagination, like when you answer any of our posts questions and not page by page searching?

I think this mostly happens when other NP Client answers, asks or comments any question I´ve posted before...

Or maybe the question should be: Can you make this more like a social media so we can have you as Support Team but get to know people who uses Nicepage too and interact with them, like ask for things that maybe another user has tried, share useful things like blocks, HTML widgets, have some real fun I guess!? You can always regulate what´s going on but in the journey we all can learn and get better really together!

I just know one guy in person who uses Nicepage Builder because a told him that it was good! And got to make other people to use it from my YouTube channel, and then they asks things but it´ll be owesome to create more like a community from NP users.

How do you think about that?

Thank you for your time and effort, guys!

Hello, NP Team. Hope you´re all good and having a nice day. I´ve noticed that notification emails drive to the exact pending post so I can read and answer, but when posts are from past questions or as comments and questions to that questions posted, the notification item in the account menu doesn´t drive directly to that specific post, comment, question or answer and have to go looking into pages navigation untill I see the red lighted one... Can you make this more accurate to always take/drive to the exact post, comment, question or answer to read... I mean, to find it just right away without going to page pagination, like when you answer any of our posts questions and not page by page searching? I think this mostly happens when other NP Client answers, asks or comments any question I´ve posted before... Or maybe the question should be: Can you make this more like a social media so we can have you as Support Team but get to know people who uses Nicepage too and interact with them, like ask for things that maybe another user has tried, share useful things like blocks, HTML widgets, have some real fun I guess!? You can always regulate what´s going on but in the journey we all can learn and get better really together! I just know one guy in person who uses Nicepage Builder because a told him that it was good! And got to make other people to use it from my YouTube channel, and then they asks things but it´ll be owesome to create more like a community from NP users. How do you think about that? Thank you for your time and effort, guys!
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LGALLP
348 Posts
LGALLP posted this 18 June 2021

Thank you, Anna T. Have a good day :)

Thank you, Anna T. Have a good day :)
Support Team posted this 18 June 2021

Hello Luis,

Thank you for being such a devoted user of Nicepage.
Your Forum activity in replies is noticed, and we greatly appreciate your time regarding improving our internal communication.
We would consider adding your proposition to our wishlist.
Thank you once again and stay tuned for our future updates.
...................................................
Sincerely,
Anna T.
Nicepage Support Team

Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1
Follow us on Facebook: http://facebook.com/nicepageapp

Hello Luis, Thank you for being such a devoted user of Nicepage. Your Forum activity in replies is noticed, and we greatly appreciate your time regarding improving our internal communication. We would consider adding your proposition to our wishlist. Thank you once again and stay tuned for our future updates. ................................................... Sincerely, Anna T. Nicepage Support Team Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1 Follow us on Facebook: http://facebook.com/nicepageapp

Last edited 18 June 2021 by Support Team

LGALLP
348 Posts
LGALLP posted this 12 June 2021

Adding to previews post: I use other services and most of them have the Support "Question/Answer" system but also more interactivity with other users/clients so this way are things that we as users/clients can help others to advance in solving things more quickly that you answer, because you have to check, think and solve maybe like thousands of requests, and I´ve noticed that when another user/client post a question or an answer for what I posted, I can´t answer directly so this person can feel she/he is into a community and get to know other user/clients too... like I mentioned before: to share, to experiment, to be people!

And, I have experience in support and call center´s services... There are protocols and (sorry for the word) shit, that the "support tickets takers" can´t answer and have to pass it to another level of support, and then this "another level of support" should take it to the next level and so on :P and then we know that the answers results into the same "like robotics formulas" just changing the kind of services: Dear "Client-Name", Thank you for your question "Question-Here". This had been added to "Our wish list". Feel free to ask any more questions or suggestions you may have.

But "althougt?" (not sure if it right spelt) we understand this, maybe we would like to have a "person to person" chat between users/clients to feel it more live :)

Adding to previews post: I use other services and most of them have the Support "Question/Answer" system but also more interactivity with other users/clients so this way are things that we as users/clients can help others to advance in solving things more quickly that you answer, because you have to check, think and solve maybe like thousands of requests, and I´ve noticed that when another user/client post a question or an answer for what I posted, I can´t answer directly so this person can feel she/he is into a community and get to know other user/clients too... like I mentioned before: to share, to experiment, to be people! And, I have experience in support and call center´s services... There are protocols and (sorry for the word) shit, that the "support tickets takers" can´t answer and have to pass it to another level of support, and then this "another level of support" should take it to the next level and so on :P and then we know that the answers results into the same "like robotics formulas" just changing the kind of services: Dear "Client-Name", Thank you for your question "Question-Here". This had been added to "Our wish list". Feel free to ask any more questions or suggestions you may have. But "althougt?" (not sure if it right spelt) we understand this, maybe we would like to have a "person to person" chat between users/clients to feel it more live :)
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