Very high CPU

7 Posts

mickmcg2 posted this 07 May 2021

I have a Macbook Pro with i7 processor and 16GB RAM and SSD.

Nicepage has been using very high CPU for a long time. Each update I hope it will improve but has now got to the point where the program is unusable. The fan starts spinning and every program on my machine slows down.

I've looked at other similar posts but they mostly relate to Windows and the suggestions around Antivirus etc don't apply to me as I don't run any on my Mac.

See the screenshot showing 2x Nicepage Helper processes: The first using 227.9% CPU and the second 141.4% and not responding.

I have a Macbook Pro with i7 processor and 16GB RAM and SSD. Nicepage has been using very high CPU for a long time. Each update I hope it will improve but has now got to the point where the program is unusable. The fan starts spinning and every program on my machine slows down. I've looked at other similar posts but they mostly relate to Windows and the suggestions around Antivirus etc don't apply to me as I don't run any on my Mac. See the screenshot showing 2x Nicepage Helper processes: The first using 227.9% CPU and the second 141.4% and not responding. ![enter image description here][1] [1]: https://ibb.co/wdyK1ZY

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7 Posts

mickmcg2 posted this 07 May 2021

This is the Activity monitor showing the Nicepage Helper

This is the Activity monitor showing the Nicepage Helper ![This is the Activity monitor showing the Nicepage Helper][1] [1]: https://i.ibb.co/51T5VX2/Screenshot-2021-05-07-at-10-40-48.png

Support Team posted this 07 May 2021

Hi, Mick,

Clarify please, do you have this problem with one Project or all of them? Does Nicepage work slowly right after creating a Project or after adding Blocks and Elements?
...................................................
Sincerely,
Paul C.
Nicepage Support Team

Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1
Follow us on Facebook: http://facebook.com/nicepageapp

Hi, Mick, Clarify please, do you have this problem with one Project or all of them? Does Nicepage work slowly right after creating a Project or after adding Blocks and Elements? ................................................... Sincerely, Paul C. Nicepage Support Team Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1 Follow us on Facebook: http://facebook.com/nicepageapp

7 Posts

mickmcg2 posted this 20 May 2021

Hi Paul,

Thanks for the response and sorry for the delay replying, I've not used Nicepage for the last few weeks.

Yes it happens across multiple projects. I seem to get the very high CPU and process "Nicepage Helper (not responding)" usually after either Export to HTML or Preview in browser.

Just updated to v3.15.3 today and still the same.

Regards,
Mick

Hi Paul, Thanks for the response and sorry for the delay replying, I've not used Nicepage for the last few weeks. Yes it happens across multiple projects. I seem to get the very high CPU and process "Nicepage Helper (not responding)" usually after either Export to HTML or Preview in browser. Just updated to v3.15.3 today and still the same. Regards, Mick

Support Team posted this 20 May 2021

Hi, Mick,

Have you tried to turn off the firewall? Also, try running Nicepage with all other apps and programs inactive. After doing these things, let us know about the result.
...................................................
Sincerely,
Paul C.
Nicepage Support Team

Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1
Follow us on Facebook: http://facebook.com/nicepageapp

Hi, Mick, Have you tried to turn off the firewall? Also, try running Nicepage with all other apps and programs inactive. After doing these things, let us know about the result. ................................................... Sincerely, Paul C. Nicepage Support Team Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1 Follow us on Facebook: http://facebook.com/nicepageapp

66 Posts

pozitive.med2 posted this 21 May 2021

I have the same with all projects. On Mac and Windows.

7 Posts

mickmcg2 posted this 21 May 2021

Hi Paul,

I don't run a Firewall or AV on my Mac.

I have tried closing other programs but the problem is still the same on Exporting to HTML or Previewing in browser. CPU jumps to +100% and fan starts spinning.

The only workaround for me is to export to HTML, close Nicepage, check the exported HTML, reopen Nicepage to make more edits, export to HTML, close Nicepage etc etc. and repeat each time I need to make changes. If I don't do the Export or Preview then I find Nicepage works ok and CPU isn't too bad.

Regards,
Mick

Hi Paul, I don't run a Firewall or AV on my Mac. I have tried closing other programs but the problem is still the same on Exporting to HTML or Previewing in browser. CPU jumps to +100% and fan starts spinning. The only workaround for me is to export to HTML, close Nicepage, check the exported HTML, reopen Nicepage to make more edits, export to HTML, close Nicepage etc etc. and repeat each time I need to make changes. If I don't do the Export or Preview then I find Nicepage works ok and CPU isn't too bad. Regards, Mick

Support Team posted this 21 May 2021

Hi,

Does the issue happen right after you launch the application or later? Does the issue happen with all projects to with specific projects/actions?

...................................................
Sincerely,
Olivia
Nicepage Support Team

Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1
Follow us on Facebook: http://facebook.com/nicepageapp

Hi, Does the issue happen right after you launch the application or later? Does the issue happen with all projects to with specific projects/actions? ................................................... Sincerely, Olivia Nicepage Support Team Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1 Follow us on Facebook: http://facebook.com/nicepageapp

7 Posts

mickmcg2 posted this 26 May 2021

As I mentioned on previous post it is Exporting to HTML or Previewing in browser which triggered the 100% CPU.

The problem is across multiple projects.

As I mentioned on previous post it is Exporting to HTML or Previewing in browser which triggered the 100% CPU. The problem is across multiple projects.

Support Team posted this 26 May 2021

Hi,

Does the issue happen when you export to a different folder or on the desktop?

...................................................
Sincerely,
Olivia
Nicepage Support Team

Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1
Follow us on Facebook: http://facebook.com/nicepageapp

Hi, Does the issue happen when you export to a different folder or on the desktop? ................................................... Sincerely, Olivia Nicepage Support Team Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1 Follow us on Facebook: http://facebook.com/nicepageapp

7 Posts

mickmcg2 posted this 26 May 2021

Yes it happens no matter which folder I export to.

The CPU gets worse and worse every time you export. See the 3 screenshots. The first is after 1 export, the second after 2 exports and the third after 3 exports. Once CPU goes high it never comes back down again until Nicepage is closed and restarted.

Yes it happens no matter which folder I export to. The CPU gets worse and worse every time you export. See the 3 screenshots. The first is after 1 export, the second after 2 exports and the third after 3 exports. Once CPU goes high it never comes back down again until Nicepage is closed and restarted.

Screenshot-2021-05-26-at-19.26.15.png

Screenshot-2021-05-26-at-19.27.03.png

Screenshot-2021-05-26-at-19.28.13.png

Support Team posted this 28 May 2021

Hi, Mick,

Does the browser which is usually used for previewing a website have many extensions or tabs (while previewing)? Do you usually add many Images and Videos to your Projects? Have you tried to reinstall the Nicepage application?
...................................................
Sincerely,
Paul C.
Nicepage Support Team

Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1
Follow us on Facebook: http://facebook.com/nicepageapp

Hi, Mick, Does the browser which is usually used for previewing a website have many extensions or tabs (while previewing)? Do you usually add many Images and Videos to your Projects? Have you tried to reinstall the Nicepage application? ................................................... Sincerely, Paul C. Nicepage Support Team Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1 Follow us on Facebook: http://facebook.com/nicepageapp

2 Posts

web28 posted this 29 April 2022

Yes I have a i7 16mb and find the exact same problem has Mick, very frustrating, especially when i am waiting for a new page to load after I choose it. I only have about 6 pages in the project.

Support Team posted this 29 April 2022

Hi, Sherry,

Could you please create a new private topic and attach the troublesome Project there for investigation? Thank you.
...................................................
Sincerely,
Paul C.
Nicepage Support Team

Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1
Follow us on Facebook: http://facebook.com/nicepageapp

Hi, Sherry, Could you please create a new private topic and attach the troublesome Project there for investigation? Thank you. ................................................... Sincerely, Paul C. Nicepage Support Team Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1 Follow us on Facebook: http://facebook.com/nicepageapp

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