Youtube link works in landscape but not in portrait (tablet / phones)

inarax71
28 Posts
inarax71 posted this 05 May 2021
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Hello there!

I have some links to youtube videos. They work perfectly in computers and ipad but they don´t in some tablets (android) or phones (iphone or android). Any idea why it might be so?

Hello there! I have some links to youtube videos. They work perfectly in computers and ipad but they don´t in some tablets (android) or phones (iphone or android). Any idea why it might be so?
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Support Team
Support Team posted this 05 May 2021

Hi Elena,

Please specify the exact issue with YouTube videos. If possible provide screenshots and web address to your website. So we could see the problem.

Thanks,
...................................................
Sincerely,
Ahmad M.
Nicepage Support Team

Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1
Follow us on Facebook: http://facebook.com/nicepageapp

Hi Elena, Please specify the exact issue with YouTube videos. If possible provide screenshots and web address to your website. So we could see the problem. Thanks, ................................................... Sincerely, Ahmad M. Nicepage Support Team Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1 Follow us on Facebook: http://facebook.com/nicepageapp
inarax71
28 Posts
inarax71 posted this 09 May 2021

I found the root cause of the problem: some tablets and mobile phones don´t follow the autoplay command for videos (to save mobile throughput that might have extra charges). As my videos were set as background, display controls are not accessible either. So I have the root cause but not the solution ...

I found the root cause of the problem: some tablets and mobile phones don´t follow the autoplay command for videos (to save mobile throughput that might have extra charges). As my videos were set as background, display controls are not accessible either. So I have the root cause but not the solution ...
Support Team
Support Team posted this 11 May 2021

Hi Elena,

Sorry, but this is out of our hands and we can't influence on that.
The auto-play option was disabled purposely to save the traffic, because not all users likes that.

Thanks.
...................................................
Sincerely,
Ahmad M.
Nicepage Support Team

Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1
Follow us on Facebook: http://facebook.com/nicepageapp

Hi Elena, Sorry, but this is out of our hands and we can't influence on that. The auto-play option was disabled purposely to save the traffic, because not all users likes that. Thanks. ................................................... Sincerely, Ahmad M. Nicepage Support Team Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1 Follow us on Facebook: http://facebook.com/nicepageapp
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