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call button does not work

purchase11
8 Posts
purchase11 posted this 30 April 2021
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I used the call button and the link setting is set to phone number, yet it doesn`t work. I added a 1-xxx-xxx-xxxx. When I click on it, it shows it wants to call but the line says it cannot be completed as dialed. I know my phone number works, I get calls and texts on it.

HELP!!

I used the call button and the link setting is set to phone number, yet it doesn`t work. I added a 1-xxx-xxx-xxxx. When I click on it, it shows it wants to call but the line says it cannot be completed as dialed. I know my phone number works, I get calls and texts on it. HELP!!
click-to-call-link phone-number
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7 Replies
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MerlinAZ
2697 Posts
MerlinAZ posted this 30 April 2021

Glad it works.

Glad it works.
purchase11
8 Posts
purchase11 posted this 30 April 2021

needed to import a fresh version of the website, it kept the old one in place...now works with your help. Thanks

needed to import a fresh version of the website, it kept the old one in place...now works with your help. Thanks
MerlinAZ
2697 Posts
MerlinAZ posted this 30 April 2021

Put up a screenshot of the popup in the browser if you can.

Put up a screenshot of the popup in the browser if you can.
purchase11
8 Posts
purchase11 posted this 30 April 2021

yes it shows the phone number.

yes it shows the phone number.

Last edited 30 April 2021 by purchase11

MerlinAZ
2697 Posts
MerlinAZ posted this 30 April 2021

Does it show tel:########## when you hover over the phone number on the live site?
Link?

Does it show tel:########## when you hover over the phone number on the live site? Link?
purchase11
8 Posts
purchase11 posted this 30 April 2021

doesn`t work...what else could I try?

I checked it on multiple devices...nothing

doesn`t work...what else could I try? I checked it on multiple devices...nothing

Last edited 30 April 2021 by purchase11

MerlinAZ
2697 Posts
MerlinAZ posted this 30 April 2021

Try it without the "1" and without the dashes.
Also, check on the live site.
It should show tel:##########

Try it without the "1" and without the dashes. Also, check on the live site. It should show tel:##########

Last edited 30 April 2021 by MerlinAZ

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