Permissions Error When Assigning Custom Domain

Hi Nate,

Thanks for contacting us.

If you are following our guidelines, then you are doing everything correctly.
The problem is that we can't see that your premium account has been activated.
If you did purchase under another account, please log in.
...................................................
Sincerely,
Ahmad M.
Nicepage Support Team

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Hi Ahmad, I see that the free account can have one custom domain. Is that not the case? Do we need a premium account to enable a custom domain?

Hi Ahmad, I went ahead and purchased a paid license, but now I'm seeing a new issue:

When I enter in the custom domain and hit publish, I'm given a long link (see screenshot below) to click. But when I open that page, I'm given an error on our website. What should I do next?

I'd also love the our Nicepage to point to gan.co/spaces not the long URL. Is this possible?

Hi Nate,

Hi Ahmad, I see that the free account can have one custom domain. Is that not the case? Do we need a premium account to enable a custom domain?

Yes, with a free account in Online Builder and Hosting Pack you are getting a free subdomain name like https://spaces.nicepage.io/Spaces.html

When I enter in the custom domain and hit publish, I'm given a long link (see screenshot below) to click. But when I open that page, I'm given an error on our website. What should I do next?

Kindly check our article on how to assign a custom domain name - https://nicepage.com/doc/1293/assign-a-domain

I'd also love our Nicepage to point to gan.co/spaces, not the long URL. Is this possible?

Is this domain name belongs to you or no? If yes, then follow the link above on how to "Assign a domain".
...................................................
Sincerely,
Ahmad M.
Nicepage Support Team

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Hi Ahmad, I already followed this article's instructions, and I'm saying it's not working, so I need some more support from you here.

Here's where I added the Hostname and IP address:

I also added this in my Nicepage site settings:

But when you go to spaces.gan.co you get an error and no page loads.

How do I make this so that when you type spaces.gan.co in your web browser, it takes you to my Nicepage?

I'm hoping to get this finished in the next few hours! Thanks!

I am having the same problem. Please advice

I’m also having this problem

I am also facing the same issue.

Please help

Nate,

You are having the problem with IP. It's set incorrectly for your domain spaces.gan.co.

...................................................
Sincerely,
Allen R.
Nicepage Support Team

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Zara, Michael,

Please create separate cases, as you have different causes of the problems. You can make those private if you want.

...................................................
Sincerely,
Allen R.
Nicepage Support Team

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