My themes have disappeared

jon502
7 Posts
jon502 posted this 17 March 2021
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Hi Guys since renewing my license all my themes have gone.

My word press plugin said that The active theme has a version lower than the plugin version. Please update the theme too.
But without my previous theme I can't

Any advice ?

Regards Jon Vince.

Hi Guys since renewing my license all my themes have gone. My word press plugin said that The active theme has a version lower than the plugin version. Please update the theme too. But without my previous theme I can't Any advice ? Regards Jon Vince.
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Support Team
Support Team posted this 18 March 2021

Hi Jonathan,

Thanks for contacting us and continuing the business.
This error message appears because we constantly update the plugin with new features. The old theme does not have all the required styles and scripts for the new features. Therefore, it is necessary to update the theme as well.

Do you mean that you lost the project used to export the WordPress theme which is currently installed on your website?

...................................................
Sincerely,
Ahmad M.
Nicepage Support Team

Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1.
Follow us on Facebook: http://facebook.com/nicepageapp.

Hi Jonathan, Thanks for contacting us and continuing the business. This error message appears because we constantly update the plugin with new features. The old theme does not have all the required styles and scripts for the new features. Therefore, it is necessary to update the theme as well. Do you mean that you lost the project used to export the WordPress theme which is currently installed on your website? ................................................... Sincerely, Ahmad M. Nicepage Support Team Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1. Follow us on Facebook: http://facebook.com/nicepageapp.

Last edited 18 March 2021 by Support Team

jon502
7 Posts
jon502 posted this 18 March 2021

Hi Yes I haven't got the project anymore.

Kind regards Jon Vince.

Hi Yes I haven't got the project anymore. Kind regards Jon Vince.
Support Team
Support Team posted this 19 March 2021

I haven't got the project anymore.

We are sorry for that. Try to export to your website the empty theme created with the Nicepage Desktop App's current version and let us know how it goes.

If you require further assistance, please provide us the link to your website and temporary access to your website's back-end panel.
From now on, this thread is private.

Thanks,
...................................................
Sincerely,
Ahmad M.
Nicepage Support Team

Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1.
Follow us on Facebook: http://facebook.com/nicepageapp.

> I haven't got the project anymore. We are sorry for that. Try to export to your website the empty theme created with the Nicepage Desktop App's current version and let us know how it goes. If you require further assistance, please provide us the link to your website and temporary access to your website's back-end panel. From now on, this thread is private. Thanks, ................................................... Sincerely, Ahmad M. Nicepage Support Team Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1. Follow us on Facebook: http://facebook.com/nicepageapp.
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