Cannot export the project file

I'm getting the same error :(

Hi,

Please open the project folder, should be located here if you haven't changed the path:

C:\Users\*username*\Documents\Nicepage

Find you project, zip it and attach to the ticket for the investigation.
...................................................
Sincerely,
Hella
Nicepage Support Team

Please subscribe our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1
Follow us on Facebook: http://facebook.com/nicepageapp

I'm using a Mac. Also when I export a website to HTML as a folder and leave the 'include project file' ticked, the resultant project zip file has a zero file size.

This is what I get when trying to export a project - see attached images :-

Hi,

Does the issue happen with a new website?
If so then it could be something related to the network/antivirus or permissions. Please make sure that the directory in the path has read/write permissions. I suggest that you also try a different directory or even desktop.
If the issue happens with the specific project please create a new private topic and attach it to the support topic. Nicepage projects are located in the \Documents\Nicepage directory

...................................................
Sincerely,
Olivia
Nicepage Support Team

Please subscribe our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1
Follow us on Facebook: http://facebook.com/nicepageapp

I have had the same error, had a project that I had been working on for a while, and suddenly I could not save as a project. Could save as HTML, or Wordpress just not as a project. I made a new website and copied all the sections from the old site to the new site and the new site would save as a project just fine, just not sure what was different in the original project.

If it happens again, I will try to zip up the nice page folder and send in for analysis.

I've got the same problem as adrian .....when I export a website to HTML as a folder and leave the 'include project file' ticked, the resultant project zip file has a zero file size.
Zero file size of project.zip! How is this possible? See attached screenshot.

I changed the project folder, I changed the HD-drive, checked the read/write permissons, all ok, still the same error.

I'm not using a Mac, I'm using Windows 10 Professional 64bit. But I get EXACTLY the same pictures as posted by adrian!

PS: switching off the antivirus program doesn't help either.

Hello,

Please create a private support topic, zip the entire "C:\Users[username]\Documents\Nicepage" directory and attach it to your topic.

If file it to big, please upload it to Dropbox/Google Drive/etc and send us the link.

...................................................
Sincerely,
Chris
Nicepage Support Team

Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1
Follow us on Facebook: http://facebook.com/nicepageapp

Last edited 27 November 2018 by Support Team

hello, wher is a problem?
i tried to change both the file location and the file name and a program write to me the same: "invalid path"

Hi,

Please try the folder without special characters like & in the folder name. This should help.

...................................................
Sincerely,
Olivia
Nicepage Support Team

Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1
Follow us on Facebook: http://facebook.com/nicepageapp

i cannot export wordpress, may i ask why?

Hello,

If you are using Nicepage online you able only to export into HTML or project.

If your license allows you, to export for WordPress:
Please import your website into the Nicepage Desktop as a project and from Desktop you will be able to export your website for WordPress.

...................................................
Sincerely,
Negat Veri
Nicepage Support Team

Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1
Follow us on Facebook: http://facebook.com/nicepageapp