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Project Will Not Load Particular Page

Hellish
3 Posts
Hellish posted this 24 February 2021
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Hello NicePage Team -

I have run into a major issue with a project of mine. I just downloaded the recent desktop version of the program, and now I am unable to open a particular page in my project. I am unable to attach my project for you to see because there is a file size limit when uploading onto the forum. When I choose to load the page in question, I receive the following error message: "An error occurred. Please reload Nicepage." I click "ok" and it begins to reload, but then the error message repeats itself and I am unable to exit NicePage without a hard close. Immediate help would be appreciated as this is a timely project.

Very much appreciate the help. Thank you!

  • O'Brianne
Hello NicePage Team - I have run into a major issue with a project of mine. I just downloaded the recent desktop version of the program, and now I am unable to open a particular page in my project. I am unable to attach my project for you to see because there is a file size limit when uploading onto the forum. When I choose to load the page in question, I receive the following error message: "An error occurred. Please reload Nicepage." I click "ok" and it begins to reload, but then the error message repeats itself and I am unable to exit NicePage without a hard close. Immediate help would be appreciated as this is a timely project. Very much appreciate the help. Thank you! - O'Brianne
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Support Team
Support Team posted this 25 February 2021

Hi,

As I asked, Suntelia and bagbros1 have already created the private cases and provided Desktop projects. We have investigated this issue, it appeared in the latest Desktop 3.7.1 version released yesterday. Our developers have already fixed it and the fix is available in 3.7.2 version.

I have already mentioned, the causes for this issue with pages are numerous. We will be glad to investigate the issue you have. For this, please create a private case, provide your Desktop project and specify the problem pages.

...................................................
Sincerely,
Susanna I.
Nicepage Support Team

Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1
Follow us on Facebook: http://facebook.com/nicepageapp

Hi, As I asked, *Suntelia and bagbros1* have already created the private cases and provided Desktop projects. We have investigated this issue, it appeared in the latest Desktop 3.7.1 version released yesterday. Our developers have already fixed it and the fix is available in 3.7.2 version. I have already mentioned, the causes for this issue with pages are numerous. We will be glad to investigate the issue you have. For this, please create a private case, provide your Desktop project and specify the problem pages. ................................................... Sincerely, Susanna I. Nicepage Support Team Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1 Follow us on Facebook: http://facebook.com/nicepageapp
webxsite
167 Posts
webxsite posted this 25 February 2021

Is it fixed on my last version 3.3.3? I have been told in the forums that bugs that predate my subscription ending would be fixed but it seems you guys just lied to me - how can I update when my subscription expired?

Is it fixed on my last version 3.3.3? I have been told in the forums that bugs that predate my subscription ending would be fixed but it seems you guys just lied to me - how can I update when my subscription expired?
Support Team
Support Team posted this 25 February 2021

Hi,

We have fixed this issue.
Please update Nicepage to the most recent version and let us know if you have any further questions.

Sorry for inconvenience.

...................................................
Sincerely,
Susanna I.
Nicepage Support Team

Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1
Follow us on Facebook: http://facebook.com/nicepageapp

Hi, We have fixed this issue. Please update Nicepage to the most recent version and let us know if you have any further questions. Sorry for inconvenience. ................................................... Sincerely, Susanna I. Nicepage Support Team Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1 Follow us on Facebook: http://facebook.com/nicepageapp
webxsite
167 Posts
webxsite posted this 24 February 2021

I also have this problem with one of my projects - it was working perfectly and now "unable to load page", just keeps coming up with the error. But I'm not surprised because Nicepage has endless bugs. The very frustrating thing is you pay for 1 year and you don't get updates when they do fix bugs because instead of fixing all the bugs they add new elements which have new bugs and the cycle continues. I've decided to just wait until the bugs I have reported 3 months ago are fixed and then I will get pro version again. I refuse now to pay for more bugs until they fix the ones I already reported.

I also have this problem with one of my projects - it was working perfectly and now "unable to load page", just keeps coming up with the error. But I'm not surprised because Nicepage has endless bugs. The very frustrating thing is you pay for 1 year and you don't get updates when they do fix bugs because instead of fixing all the bugs they add new elements which have new bugs and the cycle continues. I've decided to just wait until the bugs I have reported 3 months ago are fixed and then I will get pro version again. I refuse now to pay for more bugs until they fix the ones I already reported.
Hellish
3 Posts
Hellish posted this 24 February 2021

Okay, I will do this. Thank you.

Okay, I will do this. Thank you.
Hellish
3 Posts
Hellish posted this 24 February 2021

Ok i am having the same problem -Cant update my clients websites
Please advise this seems like its todays update thats causing the problem.

I agree, I was not having this issue until I updated the desktop version.

> Ok i am having the same problem -Cant update my clients websites > Please advise this seems like its todays update thats causing the problem. I agree, I was not having this issue until I updated the desktop version.
Support Team
Support Team posted this 24 February 2021

Hi,

We're sorry that you encountered such difficulties using Nicepage but the causes for this problem are numerous. We need your Desktop projects to investigate this issue.

Please create private cases and provide them.

I am unable to attach my project for you to see because there is a
file size limit when uploading onto the forum.

Please upload it to any cloud or remote server (Google Drive, One Cloud, Dropbox, etc) and provide the link.

...................................................
Sincerely,
Susanna I.
Nicepage Support Team

Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1
Follow us on Facebook: http://facebook.com/nicepageapp

Hi, We're sorry that you encountered such difficulties using Nicepage but the causes for this problem are numerous. We need your Desktop projects to investigate this issue. Please create private cases and provide them. > I am unable to attach my project for you to see because there is a > file size limit when uploading onto the forum. Please upload it to any cloud or remote server (Google Drive, One Cloud, Dropbox, etc) and provide the link. ................................................... Sincerely, Susanna I. Nicepage Support Team Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1 Follow us on Facebook: http://facebook.com/nicepageapp
bagbros1
14 Posts
bagbros1 posted this 24 February 2021

Ok i am having the same problem -Cant update my clients websites
Please advise this seems like its todays update thats causing the problem.

Ok i am having the same problem -Cant update my clients websites Please advise this seems like its todays update thats causing the problem.
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