Animated contents not showing on Mozilla

Hi,
On the Firefox 84.0.1. (64bit Windows 10) which is displayed as up-to-date with me, this page works.
Without delays.

Are you a staff from Nicepage?

FYI, the issue is legit.

It may display on your first time. But the moment you 'Refresh' your browser, it will disappear.

I got many friends & family members to open the website from their location using Mozilla, and they face the same problem.

The animated contents are NOT showing.

We open from Firefox 84.0.1. (as well as 87.0.4280.88 ) = both not showing animated contents (just like this video : https://www.youtube.com/watch?v=dbb8lHXfj1g )

All of us (from different locations/device) CANNOT be wrong!

Last edited 02 January 2021 by adam3492

I have the same issue with my websites.

Sorry, there was a typo in my original post.

I gave wrong video for Mozilla.

Here's the correction :

===============

Hi,

I designed my website using Nicepage : https://maribelajaronline.com/home

I loved it, till i have 'display problem' on Mozilla :'(

All animated contents are showing perfectly on Chrome, but not on Mozilla.

I'm using latest Google Chrome :
Version 87.0.4280.88 (Official Build) (64-bit)

and it works perfectly (see this : https://www.youtube.com/watch?v=dbb8lHXfj1g )

But when I open using latest Mozilla (Firefox 84.0.1.) , all animated contents are NOT showing at all. (see this : https://www.youtube.com/watch?v=LhNY4IcyNQc ).

However, if i leave the browser for 10 minutes, the 'missing' animated contents will show (appear).

But, the moment i refresh the browser, it will disappear right away.

( I don't want to wait for another 10 minutes , just to see the contents back. I want the contents to appear immediately when I open using Mozilla )

What seems to be the issue ya?

How to fix this? :)

Regards,
Adam

Last edited 02 January 2021 by adam3492

I'm curious... I just visited www.netkl.com and the animation works on that domain (using Firefox as well as Chrome). Have you compared the source files for that domain with your own to isolate the reason for the animation failure?

What you see from www.netkl.com = is my existing website. Of course it's working.

But, I'm planning to make-over my existing website.

That's why we bought NicePage, and tested the result on temporary URL , i.e : : https://maribelajaronline.com/home , before we transfer it to the right URL, i.e : www.netkl.com

Until the new website works perfectly, we won't move the content to www.netkl.com = as we have thousands of clients visiting them everyday!

This problem has got nothing to do with netkl.com domain/URL.

Please don't go to that area :)

Hope, this is clear.

UPDATE:

Oh, by the way, i notice, this problem only happens after i upgraded to NicePage to New Version 3.3.3 .

Before this, the animation worked perfectly. I tested uploading 1 page using older NicePage version here : https://www.netkl.com/affiliate = as you can see, the animation works perfectly!

When i re-upload new contents that I edited using new NicePage Version 3.3.3 , the animations problem happens.

I hope, Nicepage fix this bug in their Version 3.3.3

Last edited 03 January 2021 by adam3492

Zulkarnaen,

Since there is a discussion in this thread, can you please create another private case and provide your project or the investigation.

...................................................
Sincerely,
Allen R.
Nicepage Support Team

Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1
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Hi
I have the same problem with my website

Hi Allen R.,

I already did yesterday.

Please check a.s.ap.

This has been dragging for 6 days!.

I need solution a.s.a.p. please.

Hi,

Our developers are working on this issue. The fix will be available in the future Nicepage updates.

...................................................
Sincerely,
Olivia
Nicepage Support Team

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