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Problem with license

bartekziimny90
6 Posts
bartekziimny90 posted this 28 November 2020
Report a bug

I have a problem with a license, I bought it and I can't activate it, I can't see it in my licenses even though I have an account etc.

I have a problem with a license, I bought it and I can't activate it, I can't see it in my licenses even though I have an account etc.
Vote to pay developers attention to this features or issue.
10 Replies
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Ch3vr0n
363 Posts
Ch3vr0n posted this 28 November 2020

there's nothing to "activate", licenses are bound to the e-mail you purchased with. Simply login with that same address in the product and it'll activate.

there's nothing to "activate", licenses are bound to the e-mail you purchased with. Simply login with that same address in the product and it'll activate.
bartekziimny90
6 Posts
bartekziimny90 posted this 28 November 2020

there's nothing to "activate", licenses are bound to the e-mail you purchased with. Simply login with that same address in the product and it'll activate.

I login to account bartekziimny90@gmail.com and i don't see license

> there's nothing to "activate", licenses are bound to the e-mail you purchased with. Simply login with that same address in the product and it'll activate. I login to account bartekziimny90@gmail.com and i don't see license

Last edited 28 November 2020 by bartekziimny90

Ch3vr0n
363 Posts
Ch3vr0n posted this 28 November 2020

again, because there's nothing to activate manually. Login to the nicepage deskop client with that gmail address (assuming thats the one you used to purchase the license), and it'll self-activate.

again, because there's nothing to activate manually. Login to the nicepage deskop client with that gmail address (assuming thats the one you used to purchase the license), and it'll self-activate.
bartekziimny90
6 Posts
bartekziimny90 posted this 28 November 2020

I try many times and i see only this.

I try many times and i see only this.
kyrixa10
1 Posts
kyrixa10 posted this 28 November 2020

I had the same issue. If you are using the desktop app, sign out of the app, and then sign back in. This allowed me to "activate" my purchase.

I had the same issue. If you are using the desktop app, sign out of the app, and then sign back in. This allowed me to "activate" my purchase.
bartekziimny90
6 Posts
bartekziimny90 posted this 28 November 2020

I had the same issue. If you are using the desktop app, sign out of the app, and then sign back in. This allowed me to "activate" my purchase.

not working

> I had the same issue. If you are using the desktop app, sign out of the app, and then sign back in. This allowed me to "activate" my purchase. not working
bartekziimny90
6 Posts
bartekziimny90 posted this 29 November 2020

Please, i need help

Please, i need help

Last edited 29 November 2020 by bartekziimny90

Support Team
Support Team posted this 29 November 2020

Hi,

It looks like you made a mistake when you created the account the first time. You registered it as bartekziimny90@gnail.com and initiated the purchase process. Therefore the license is assigned to this email address. We moved it to the current account. Please let us know if you need our further assistance.

...................................................
Sincerely,
Olivia
Nicepage Support Team

Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1
Follow us on Facebook: http://facebook.com/nicepageapp

Hi, It looks like you made a mistake when you created the account the first time. You registered it as bartekziimny90@**gnail**.com and initiated the purchase process. Therefore the license is assigned to this email address. We moved it to the current account. Please let us know if you need our further assistance. ................................................... Sincerely, Olivia Nicepage Support Team Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1 Follow us on Facebook: http://facebook.com/nicepageapp
bartekziimny90
6 Posts
bartekziimny90 posted this 29 November 2020

Hi,

It looks like you made a mistake when you created the account the first time. You registered it as bartekziimny90@gnail.com and initiated the purchase process. Therefore the license is assigned to this email address. We moved it to the current account. Please let us know if you need our further assistance.

...................................................
Sincerely,
Olivia
Nicepage Support Team

Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1
Follow us on Facebook: http://facebook.com/nicepageapp

Thanks for help, I am sorry for typo

> Hi, > > It looks like you made a mistake when you created the account the first time. You registered it as bartekziimny90@**gnail**.com and initiated the purchase process. Therefore the license is assigned to this email address. We moved it to the current account. Please let us know if you need our further assistance. > > ................................................... > Sincerely, > Olivia > Nicepage Support Team > > Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1 > Follow us on Facebook: http://facebook.com/nicepageapp Thanks for help, I am sorry for typo
Support Team
Support Team posted this 30 November 2020

Hi Bartłomiej,

You are welcome. Feel free to contact us with any other questions you may have.

...................................................
Sincerely,
Hella
Nicepage Support Team

Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1
Follow us on Facebook: http://facebook.com/nicepageapp

Hi Bartłomiej, You are welcome. Feel free to contact us with any other questions you may have. ................................................... Sincerely, Hella Nicepage Support Team Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1 Follow us on Facebook: http://facebook.com/nicepageapp
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