Cyber Monday Sale! Save up to 50% off!

Site Owner Error: Invalid site key or not loaded in api.js

jessicag
2 Posts
jessicag posted this 25 June 2024
Ask a Question

I have an email sign up form on my site that submits to a mailchimp url, but receive the error message "Site Owner Error: Invalid site key or not loaded in api.js"

I have checked and made sure that the recaptcha site keys have been added to the site.

How do I fix this?

I have an email sign up form on my site that submits to a mailchimp url, but receive the error message "Site Owner Error: Invalid site key or not loaded in api.js" I have checked and made sure that the recaptcha site keys have been added to the site. How do I fix this?
form-errors
Vote to pay developers attention to this features or issue.
1 Reply
Order By: Standard | Newest
Support Team
Support Team posted this 25 June 2024

Hello Jessica,

Thanks for contacting us!

The error message "Site Owner Error: Invalid site key or not loaded in api.js" indicates a problem with reCAPTCHA integration on your email signup form, even though you've added the site keys.

Please make sure that you integrated ReCaptcha correctly: https://nicepage.com/doc/61415/recaptcha-integration

Also:

Ensure you're using the Site Key (public key) in your Nicepage form settings, not the Secret Key.

Clear your browser cache and try again. Sometimes cached files can cause issues with loading the reCAPTCHA script.

Please let us know the result.

...................................................
Sincerely,
George.
Nicepage Support Team

Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1
Follow us on Facebook: http://facebook.com/nicepageapp

Hello Jessica, Thanks for contacting us! The error message "Site Owner Error: Invalid site key or not loaded in api.js" indicates a problem with reCAPTCHA integration on your email signup form, even though you've added the site keys. Please make sure that you integrated ReCaptcha correctly: https://nicepage.com/doc/61415/recaptcha-integration Also: Ensure you're using the Site Key (public key) in your Nicepage form settings, not the Secret Key. Clear your browser cache and try again. Sometimes cached files can cause issues with loading the reCAPTCHA script. Please let us know the result. ................................................... Sincerely, George. Nicepage Support Team Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1 Follow us on Facebook: http://facebook.com/nicepageapp
You must log in or register to leave comments

Company
Product
Themes & Templates
Nicepage
Web Design