Model popups

4 Posts

healthyfoodhabits.ca posted this 24 May 2024

Hi,

I am having some incredible issues with the Model pop up.

No matter how I arrange it on the mobile view it always expands, when this happens it block my visitors from entering the site because they can't click the "x" button.

I have to be honest in saying that since I bought the upgraded version, it's been problem after problem. The fonts are not consistent... the language switches without notice.

I'm pretty disappointed. Maybe I'm missing something but a paid platform should not have this many issues.

Thank you for you help with this,

Bianca

Hi, I am having some incredible issues with the Model pop up. No matter how I arrange it on the mobile view it always expands, when this happens it block my visitors from entering the site because they can't click the "x" button. I have to be honest in saying that since I bought the upgraded version, it's been problem after problem. The fonts are not consistent... the language switches without notice. I'm pretty disappointed. Maybe I'm missing something but a paid platform should not have this many issues. Thank you for you help with this, Bianca

fonts upgrade language model-pop-up

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5 Replies

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Support Team posted this 24 May 2024

Hi Bianca,

Thank you for contacting us.
Could you please provide a link to the page that demonstrates the issue? A few screenshots should also be helpful.

...................................................
Sincerely,
Olivia
Nicepage Support Team

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Hi Bianca, Thank you for contacting us. Could you please provide a link to the page that demonstrates the issue? A few screenshots should also be helpful. ................................................... Sincerely, Olivia Nicepage Support Team Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1 Follow us on Facebook: http://facebook.com/nicepageapp

4 Posts

healthyfoodhabits.ca posted this 24 May 2024

Hi Olivia,

it's the home page. www.healthyfoodhabits.ca

Hi Olivia, it's the home page. www.healthyfoodhabits.ca

IMG-3496.PNG

Support Team posted this 24 May 2024

Hello Bianca,

We can see the popup correctly with a mobile vertical mode and not correctly with a horizontal view, see the screenshots attached.

What site's theme version you are using now? The described issue was already fixed with some previous versions. If you have an outdated theme version you need to update it to the latest.

Let us know.
...................................................
Sincerely,
Anna.
Nicepage Support Team

Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1
Follow us on Facebook: http://facebook.com/nicepageapp

Hello Bianca, We can see the popup correctly with a mobile vertical mode and not correctly with a horizontal view, see the screenshots attached. What site's theme version you are using now? The described issue was already fixed with some previous versions. If you have an outdated theme version you need to update it to the latest. Let us know. ................................................... Sincerely, Anna. Nicepage Support Team Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1 Follow us on Facebook: http://facebook.com/nicepageapp

horiz-popup.jpg

vertical-popup.jpg

4 Posts

healthyfoodhabits.ca posted this 24 May 2024

This might be a silly question but how do I do this?
I noticed that the theme version is behind my plug in version...i assume thats the problem.

When I googled how to update the theme version, I see that I have to export the theme from my desktop application. But my Desk top application's theme doesn't have my content.....

Do I need to make a copy of my content ...upload it to my desk top application and then export the new version?

Thank you for your help

This might be a silly question but how do I do this? I noticed that the theme version is behind my plug in version...i assume thats the problem. When I googled how to update the theme version, I see that I have to export the theme from my desktop application. But my Desk top application's theme doesn't have my content..... Do I need to make a copy of my content ...upload it to my desk top application and then export the new version? Thank you for your help

Support Team posted this 25 May 2024

Hello Bianca,

The Nicepage Theme includes a header, footer, Blog and Post templates, and other Theme settings. Please customize all Theme elements under the Site Colors and Fonts and Templates tabs in the Desktop app.
The Nicepage Content is a static HTML Page created in the Desktop app.

Here is a tutorial on how to update theme - https://nicepage.com/doc/67768/update-wordpress-theme

Let us know.
...................................................
Sincerely,
Anna.
Nicepage Support Team

Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1
Follow us on Facebook: http://facebook.com/nicepageapp

Hello Bianca, The Nicepage Theme includes a header, footer, Blog and Post templates, and other Theme settings. Please customize all Theme elements under the Site Colors and Fonts and Templates tabs in the Desktop app. The Nicepage Content is a static HTML Page created in the Desktop app. Here is a tutorial on how to update theme - https://nicepage.com/doc/67768/update-wordpress-theme Let us know. ................................................... Sincerely, Anna. Nicepage Support Team Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1 Follow us on Facebook: http://facebook.com/nicepageapp

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Model popups

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Product

Themes & Templates

Nicepage

Web Design