When can I expect to hear back from support?

31 Posts

MSGdesign posted this 02 May 2024

Hi - Please see my previous support issue that has not been resolved. Can you give me a time frame when someone can help me upgrade NP on my site.

Note that my hosting company, SiteGround did not find any PHP errors. I also changed the settings in the backend of the site (global configuration > Error reporting to MAX) as well as selecting in global configuration >system DEBUG to "yes". You can now see information causing the 500 error.

You might be able to identify the issue by trying to upgrade NP on my site.

I was able to upgrade all my other extensions. Is it possible to manually upgrade the new version of NP? If so, let me know the steps. Thank you, Mitzi

Hi - Please see my previous support issue that has not been resolved. Can you give me a time frame when someone can help me upgrade NP on my site. Note that my hosting company, SiteGround did not find any PHP errors. I also changed the settings in the backend of the site (global configuration > Error reporting to MAX) as well as selecting in global configuration >system DEBUG to "yes". You can now see information causing the 500 error. You might be able to identify the issue by trying to upgrade NP on my site. I was able to upgrade all my other extensions. Is it possible to manually upgrade the new version of NP? If so, let me know the steps. Thank you, Mitzi

error-500 upgrade

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31 Posts

MSGdesign posted this 02 May 2024

I just checked the site and I was now able to upgrade NP to 6.9.2. Was any work done on this site? I am curious to know how it was fixed. Thanks

Support Team posted this 03 May 2024

Hi Mitzi,

We're glad that everything is ok now. We checked the log you provided and it looks like it was an issue with the database. There are no errors related no Nicepage directly but a lot of Joomla system errors.
In any case, we're glad that everything is ok now.
Please let us know if you need our further assistance.

...................................................
Sincerely,
Olivia
Nicepage Support Team

Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1
Follow us on Facebook: http://facebook.com/nicepageapp

Hi Mitzi, We're glad that everything is ok now. We checked the log you provided and it looks like it was an issue with the database. There are no errors related no Nicepage directly but a lot of Joomla system errors. In any case, we're glad that everything is ok now. Please let us know if you need our further assistance. ................................................... Sincerely, Olivia Nicepage Support Team Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1 Follow us on Facebook: http://facebook.com/nicepageapp

31 Posts

MSGdesign posted this 03 May 2024

thanks for your help

Support Team posted this 03 May 2024

Hello Mitzi,

You are welcome.
Let us know if any further assistance is required.
...................................................
Sincerely,
Anna.
Nicepage Support Team

Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1
Follow us on Facebook: http://facebook.com/nicepageapp

Hello Mitzi, You are welcome. Let us know if any further assistance is required. ................................................... Sincerely, Anna. Nicepage Support Team Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1 Follow us on Facebook: http://facebook.com/nicepageapp

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