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Software update error

rsklein33
24 Posts
rsklein33 posted this 16 April 2024
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When I respond to a pop-up-box to install an update, I get an error saying that it can not run the uninstall program. I select Ignore and it installs the update I think.

When I respond to a pop-up-box to install an update, I get an error saying that it can not run the uninstall program. I select Ignore and it installs the update I think.
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Support Team
Support Team posted this 17 April 2024

Hello Richard,

Thanks for reaching out to us

This error could indicate a problem with the uninstallation process of the previous version of Nicepage. To ensure that the update is installed correctly and to prevent any potential issues, we recommend the following steps:

  1. Close any running instances of Nicepage or other related programs before installing the update.
  2. Try running the update installation process again. If you encounter the same error message, try selecting "Ignore" once more to see if the update is complete successfully.
  3. After installing the update, restart your computer to ensure any changes take effect.
  4. Once your computer has restarted, open Nicepage to verify that the update was applied correctly and that the program functions as expected.

If you continue to experience issues or if the error persists, please don't hesitate to contact Nicepage support for further assistance. They can provide you with additional troubleshooting steps or guidance to resolve the issue.
...................................................
Sincerely,
Ahmad.
Nicepage Support Team

Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1
Follow us on Facebook: http://facebook.com/nicepageapp

Hello Richard, Thanks for reaching out to us This error could indicate a problem with the uninstallation process of the previous version of Nicepage. To ensure that the update is installed correctly and to prevent any potential issues, we recommend the following steps: 1. Close any running instances of Nicepage or other related programs before installing the update. 2. Try running the update installation process again. If you encounter the same error message, try selecting "Ignore" once more to see if the update is complete successfully. 3. After installing the update, restart your computer to ensure any changes take effect. 4. Once your computer has restarted, open Nicepage to verify that the update was applied correctly and that the program functions as expected. If you continue to experience issues or if the error persists, please don't hesitate to contact Nicepage support for further assistance. They can provide you with additional troubleshooting steps or guidance to resolve the issue. ................................................... Sincerely, Ahmad. Nicepage Support Team Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1 Follow us on Facebook: http://facebook.com/nicepageapp
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